RDBMS - CAST Storage Service - CAST Storage Service Starting Issues

This page will help you to troubleshoot any starting issues you may face when using the CAST Storage Service (CSS).

For more information, refer to :

• Official documentation: RDBMS - CAST Storage Service - CAST Storage Service Starting Issues

1. Check if there is a Antivirus program active. If yes deactivate it and try to start the service again.
2. Try to start the service manually first

   1.  Try to start the service manually from the command line with the following command from an administrator's command prompt window:

      1. "<CSS installation directory>\bin\pg_ctl" start -w -D "<CSS data directory>\db_data"

         "C:\Program Files\CAST\CASTStorageService2\bin\pg_ctl" start -w -D "C:\Program Files\CAST\CASTStorageService2\db_data" 

      2. If having permissions issues when starting, see the following page for how to set permissions correctly:  Permission_denied_with_postgres_startup

   2. If the manual command line started the service:

      1. Open the Services windows

      2. Select the CastStorageService Service
      3. Right click and select properties

      4. Change the user starting the service:

         

      5. Start the service again.

   3. You should also check the system event log and postgres logs to see the if there are any messages on them.  There have been cases when there are IT system policies in place that limit access and cause issues with installed services starting and you may need to discuss with them in regards to these issues.
3. If the above do not resolve the issue, then see if one of the specific error pages below will resolve the issue:
   
   • RDBMS - CAST Storage Service - Error - CastStorageSevice on Local Computer started and then stopped
   • RDBMS - CAST Storage Service - Error - CSS services not getting started with Error 193 Oxc1
   • RDBMS - CAST Storage Service - Error - Not able to start CastStorageService2 service
   • RDBMS - CAST Storage Service - Warning - Even if installation seems to be valid, an error occurs during the start of CSS service
4. If the above points do not help you, contact CAST Technical Support with the below Relevant input.

Relevant Input

1. PostgreSQL log file
2. The file postgresql.conf that is in <Your CAST Storage Service 3 Installation Folder>\db_data folder 
3. Screenshot showing the issue
4. System event log for the time of the error