This page helps you to troubleshoot issues when the tiles or views that are responsible to display the number of violations are present but there is an issue with the value.

For instance the number of violations are wrong or 0 in the below screenshot

Figure 1

 For more information, refer to: 


Observed in CAST AIP


8.3.x (tick)
8.2.x (tick)
8.1.x (tick)
8.0.x (tick)

Observed on RDBMS
Oracle Server (error)
Microsoft SQL Server(error)
CSS3 (tick)
CSS2 (tick)
Action Plan
  1. Select the section you are interested in.
  2. If the problem you are facing does not match any case listed in this page, report your problem to CAST Technical Support and provide the below Relevant input:

For CAST Technical Support Only - Health Dashboard - Information - How to reproduce HD issues


Relevant input

  • Screenshot of HD with URL showing the issue
  • Justification on why do you think that the value is wrong. Did you compare it with any other component like CED ? If yes then screenshot of the CED OR if you have used an SQL query then provide the SQL query used
  • CAST Support Tool (CST) - alias Sherlock export with the following options CAST Bases Checker, Export Logs, Export Configuration files, Export Computer Environment, Export CAST Bases with Management Base, Knowledge Base, Central base, Measurement Base and CAST HD/ED Folder. 
  • AAD logs with SQL traces by using the steps given in the page Health Dashboard - Information - How to activate SQL traces on AAD and RestAPI logs



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