Purpose
This page helps in troubleshooting issues when trying to login to HD.
Figure 1
Observed in CAST AIP
Release | Yes/No |
---|---|
8.3.x | |
8.2.x | |
8.1.x | |
8.0.x |
Observed on RDBMS
RDBMS | Yes/No |
---|---|
Oracle Server | |
Microsoft SQL Server | |
CSS3 | |
CSS2 |
Action Plan
- Select the section you are interested in.
- If the problem you are facing does not match any case listed in this page, report your problem to CAST Technical Support and provide the below Relevant input:
For CAST Technical Support Only - Health Dashboard - Information - How to reproduce HD issues
Relevant input
- Screenshot of HD with URL showing the issue
- CAST Support Tool (CST) - alias Sherlock export with the following options Export CAST Bases with Measurement Base only and CAST HD/ED Folder
- Tomcat log folder located at <tomcat_install_dir>\Tomcat X.X\logs
- Restapi log located at <tomcat_install_dir>\webapps\<deployed war file name>\logs
- If you are using LDAP then
- Screenshots from the LDAP server showing the user, group, OU, and domain
- Debug log file, after activating the traces as per the following page Application Analytics Dashboard - AAD - Information - How to activate the Debug trace on AAD logs
- Screenshots from the LDAP server showing the user, group, OU, and domain
Notes/comments
Related Pages