This page helps you to troubleshoot issues with any Graph displayed on HD.

A graph in HD is mostly an evolution of specific measures over time.

Figure 1


Observed in CAST AIP


8.3.x (tick)
8.2.x (tick)
8.1.x (tick)
8.0.x (tick)

Observed on RDBMS
Oracle Server (error)
Microsoft SQL Server (error)
CSS3 (tick)
CSS2 (tick)
Action Plan
  1. Select the section you are interested in.
  2. If the problem you are facing does not match any case listed in this page, report your problem to CAST Technical Support and provide the below Relevant input:

For CAST Technical Support Only - Health Dashboard - Information - How to reproduce HD issues


Relevant input

  • Screenshot of HD with URL showing the issue
  • CAST Support Tool (CST) - alias Sherlock export with the following options Export Logs, Export CAST Bases with Management Base, Knowledge Base, Central base, Measurement Base and CAST HD/ED Folder. 


Related Pages