This page is a troubleshooting guide for the problem where no quality rules are visible on Application Analytics dashboard as seen in the below screenshot.

Step by Step scenario

1. Consolidate several applications on to measurement database.
2. Launch HD.
3. Select an application.
4. Click on any of the health factors.
5. The page does not display any quality rules under the health factor.

Action Plan

To troubleshoot this issue, you need the following Relevant input

Perform the below actions:

1. If all quality rules are missing then

   1. Check if the link between the application and the module is missing then remediate if is the case:

      1. If you have full content module and no User defined modules then refer to SQL Queries - CAST Measure Base - Checking and removing corruptions - Missing link between the applications and the full content module
      2. Else if you have user defined modules the refer to SQL Queries - CAST Measure Base - Checking and removing corruptions - Missing link between the applications and the user defined modules
   2. Check if there is Quality rules with a total check equal to zero then remediate, for that refer to - SQL Queries - CAST Measure Base - Checking and removing corruptions - Snapshot containing quality rules with zero total check
2. If some or one Quality Rule is missing then follow the below steps -
   1. If Quality rules related to extensions or UA are missing then use the parameter -synchronize indicators. This parameter ensures that custom Quality Rule data is transferred from the Dashboard Service to the Measurement Service. For details on how to use refer to the documentation - HD - GUI common fields
   2. If it is not a UA quality rule and you have used -synchronize indicators but your issue is still not solved then navigate to the page to check if the Quality rule is present on Central Database - CAST Engineering Dashboard - Quality rule - Missing Quality Rule
      
      1. If the rule is not present on Central Database then it is expected to not get the rule on Measurement database
      2. If the rule is present on Central Database then contact CAST Technical Support  with Relevant input
3. If the above steps do not solve your issue contact CAST Technical Support. with the following Relevant input

Reference ticket #7527

This page is a troubleshooting guide for the problem where no quality rules are visible on Application Analytics dashboard as seen in the below screenshot.

Step by Step scenario

1. Consolidate several applications on to measurement database.
2. Launch HD.
3. Select an application.
4. Click on any of the health factors.
5. The page does not display any quality rules under the health factor.

Action Plan

To troubleshoot this issue, you need the following Relevant input

Perform the below actions:

1. If all quality rules are missing then

   1. Check if the link between the application and the module is missing then remediate if is the case:

      1. If you have full content module and no User defined modules then refer to SQL Queries - CAST Measure Base - Checking and removing corruptions - Missing link between the applications and the full content module
      2. Else if you have user defined modules the refer to SQL Queries - CAST Measure Base - Checking and removing corruptions - Missing link between the applications and the user defined modules
   2. Check if there is Quality rules with a total check equal to zero then remediate, for that refer to - SQL Queries - CAST Measure Base - Checking and removing corruptions - Snapshot containing quality rules with zero total check
2. If some or one Quality Rule is missing then follow the below steps -
   1. If Quality rules related to extensions or UA are missing then use the parameter -synchronize indicators. This parameter ensures that custom Quality Rule data is transferred from the Dashboard Service to the Measurement Service. For details on how to use refer to the documentation - HD - GUI common fields
   2. If it is not a UA quality rule and you have used -synchronize indicators but your issue is still not solved then navigate to the page to check if the Quality rule is present on Central Database - CAST Engineering Dashboard - Quality rule - Missing Quality Rule
      
      1. If the rule is not present on Central Database then it is expected to not get the rule on Measurement database
      2. If the rule is present on Central Database then contact CAST Technical Support  with Relevant input
3. If the above steps do not solve your issue contact CAST Technical Support. with the following Relevant input

Reference ticket #7527