CMS Snapshot analysis - Run Metrics Calculation - Crash

This page will help you to troubleshoot any crashes you may face while an analysis unit is running on  Run Metrics Calculation step.

Below screen shot shows an example of a message that pops up when a crash occurs:

When you press "close the program" the below screen shot depicts the same:

For more information, refer to:

• Official 8.3 Documentation - Run and validate the analysis
  

1. Open the Run Metric Calculation log file and verify where issue is happening:
   1. If the crash is happening during parsing of a specific file, for instance after an information message like the following: [MAv2] Computing metrics on C:\CASTMS\Deploy8316\TestFalse\My Package\19951.c. 
      1. Exclude file and rerun analysis and verify if it solves issue
      2. If issue persists and analyzer still crashes on different file, consider using Dichotomy or continue with file exclusion. 
   2. If the crash is happening during any other step, rerun analysis and verify that issue is reproduced
2. If the above steps do not help to solve the issue contact Cast Technical Support with the following Relevant Input.

Relevant Input

1. CAST Support Tool (CST) - alias Sherlock Export management and  knowledge base, source code and analysis logs 
2. Screen shot of the problem