CMS Snapshot Analysis - Compute Snapshot - Fatal Error

This page will guide you to troubleshoot Fatal errors that occur during Compute snapshot.

Proceed with the following steps

1. Open CAST-MS log file and check for the same error message as shown below :
   
   From the above screen shot we can see that the fatal error is This connection has been closed.
2. Select the case you are facing from the below pages
   
   • CMS Snapshot Analysis - Compute Snapshot - Fatal Error - Connection has been closed
   • CMS Snapshot Analysis - Compute Snapshot - Fatal Error - deadlock detected
   • CMS Snapshot Analysis - Compute Snapshot - Fatal Error - DssRun call FAILED
   • CMS Snapshot Analysis - Compute Snapshot - Fatal Error - Error while executing procedure
   • CMS Snapshot Analysis - Compute Snapshot - Fatal Error - Error while executing Procedure - function cast_logstart unknown does not exist
   • CMS Snapshot Analysis - Compute Snapshot - Fatal Error - Error while executing procedure - function does not exist
   • CMS Snapshot Analysis - Compute Snapshot - Fatal Error - Error while executing update - duplicate key value violates unique constraint dss_me_val_typ_pk
   • CMS Snapshot Analysis - Compute Snapshot - Fatal Error - Error while loading transaction configuration center parameters
   • CMS Snapshot Analysis - Compute Snapshot - Fatal Error - Inconsistent Local Site
   • CMS Snapshot Analysis - Compute Snapshot - Fatal Error - Invalid metric tree on local site
   • CMS Snapshot Analysis - Compute Snapshot - Fatal Error - Relation
3. If you do not find the information you are looking for or solution for your problem, in this page, contact CAST Technical Support with the below Relevant Input in order to reproduce the compute snapshot issue.
   

Relevant Input

1. Sherlock (CAST Support Tool (CST) - alias Sherlock) : Option to select are Export Logs, Export CAST bases and Export Configuration Files. Source code is not required since the application is already analyzed.