This page helps you to troubleshoot issues when the data on any view is missing.

Observed in CAST AIP
Observed on RDBMS

Action Plan

  1. Identify what your view should contain by looking at the screenshots in the official documentation - User profiled pages
  2. If you have a specific feature missing then please first select your feature from the list under - CAST Engineering Dashboard Component CED and then select the problem under the feature.
    For instance in the below example you have missing Business Criteria - Security.

    Hence you will first choose the feature CAST Engineering Dashboard - Business CriteriaCAST Engineering Dashboard - Business Criteria - Missing Business Criteria
  3. If you are facing an issue where you are seeing No items to show then please go to CAST Engineering Dashboard - List of XXX - No items to show
  4. If your case is not listed above then please contact  CAST Technical Support and provide the Relevant input

Relevant input

  • CAST Support Tool (CST) - alias Sherlock export with the following options CAST Bases Checker, Export Logs, Export Configuration files, Export Computer Environment, Export CAST Bases with Management Base, Knowledge Base, Central base
  • Complete screenshot of the dashboard with URL and footer showing your problem

For CAST Technical Support Only - 

This page will be followed - CAST Engineering Dashboard - Information - How to identify and execute SQL query involved in data display


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