Server Manager - Install Database - Errors

This purpose of this page is to assist with errors during the install database operation.

Install Database option is the starting point for all new installation operations. If you want to:

• create a new Analysis Service
• create a new Dashboard Service
• create a new Management Service
• create a new Measurement Service (CAST Storage Service 2 and above only)

You can either use an existing database/schema for your CAST Database/Schema or create a new database/schema on the host server.

This page will help you solve problems related to Install Database feature in Server Manager. Example of error during Installing schemas

For more information, refer to: 

• Official documentation:
  For 8.3: SRV - Server Manager

• Online-help :  Server Manager > Help > Features > Database/Schema Installation > Database/Schema Installation
  
• TKB page for Information Guides :  Information Guides > Technical Information by Components >Server Manager 

1. Please see the following pages for assistance on specific errors in the install database operation :
   
   • Server Manager - Install Database - Error - Could not create Java Virtual Machine
   • Server Manager - Install Database - Error - relation xxx cms_portf_system does not exist
2. If you do not find the information you are looking for or solution for your problem, in this page, contact CAST Technical Support and provide the relevant input to investigate your problem and to reproduce the issue.

Relevant input

• The User privileges used to install the Schema - Refer to the Server Manager Help Online : Installation Requirements > User privileges and requirements for server-side installation. 
• Screenshot of the CAST Base Installation window, as below screenshot :
  
• If the Database installation has crashed, that means if it has stopped abruptly without any error message in the servman.castlog file but a windows message says "Server Manager stopped working", provide the details of that error message.
• Screenshots of any other errors that were generated.
  
• CAST Support Tool (CST) - alias Sherlock. Option to select : Export Configuration files, Export log files. The CST must be run on the machine where server manager has been run.