Page tree
Skip to end of metadata
Go to start of metadata
Purpose

This page describes possible issues that may be encountered when using CAST Imaging System

For more information, refer to : CAST Imaging System

CAST AIP Versions


AIP Version

Yes/No

8.3.x(tick)
8.2.x(tick)
Applicable Platform or <Sub Platform Version>


Imaging version

Yes/No

1.6.x(tick) 
1.7.x(tick)
Observed on RDBMS

RDBMS

Yes/No

CSS2(tick)
CSS3(tick)
Details
  1. If you are using the Firefox browser and you have some grey zones in the screen, then you may need to do these steps: 
    1. Go to Options -> 
      2. Search for Performance:



      3. Uncheck the options "Use recommended performance settings" and "Use hardware acceleration when available".
      4. Restart the browser and check if you are still able to see grey zones when accessing imaging.
  2. If you have setup imaging for https and are having problems getting it to work, please make sure that you have the proper certificates.  You may also need to import the certificates into the Java keystore being used by imaging with the Java keytool command.
  3. If you are using SAML with Imaging and having some intermittent authentication issues, then make sure that you have set the maxAuthenticationAge attribute in webSSOProfileConsumer Bean to match the session timeout value in the SAML/IDP system.
    1.  see the following page for more information: https://community.microstrategy.com/s/article/KB440621-Authentication-statement-is-too-old-error-preventing-user-from-login-into-MicroStrategy-using-SAML?language=en_US
  4. Select the page you are interested in.
  5. If the problem you are facing does not match any case listed in this page, report your problem to CAST Technical Support and provide the relevant input

Relevant Input

  1. Screenshot showing the issue 
  2. CSV file resulting from the export process - Export and import the Application data
  3. Log file resulting from the export process - Export and import the Application data
  4. Cast Imaging System log files - Logging
  5. CAST Analysis Service schema
Notes/comments


Related Pages


  • No labels