If you are using the Firefox browser and you have some grey zones in the screen, then you may need to do these steps:
Go to Options -> 2. Search for Performance:
3. Uncheck the options "Use recommended performance settings" and "Use hardware acceleration when available". 4. Restart the browser and check if you are still able to see grey zones when accessing imaging.
If you have setup imaging for https and are having problems getting it to work, please make sure that you have the proper certificates. You may also need to import the certificates into the Java keystore being used by imaging with the Java keytool command.
If you are using SAML with Imaging and having some intermittent authentication issues, then make sure that you have set the maxAuthenticationAge attribute in webSSOProfileConsumer Bean to match the session timeout value in the SAML/IDP system.
If you are having the error 'internal server error' when applying a key or if neo4j is not starting, then the neo4j database may be in recovery mode. This can happen after a system crash or abort. To resolve, please do the following:
run the following command on the neo4j database: CALL dbms.quarantineDatabase('neo4j',false)
For neo4j data corruption issues, please follow the steps below. Systems of this are the database not starting, applications not loading, or errors like 'Index clean jobs can't be added after collector start'.
Stop the neo4j databases and take an offline dump
Restore the offline dump using --force option, so that old data will be removed in the databases.