AIP Console - Dashboard Configuration Issues - Integrated EH dashboards installation failed to create the service properly

Created by Sumit Kumar Sinha, last modified by Alex Thottunkel on Jan 19, 2023


Purpose

In CAST AIP Console 1.27.0, it is observed that, post-installation of CAST AIP Console Embedded Dashboard, referring to the page:  Embedded CAST Dashboard deployment process

integrated EH dashboards installation failed to create the service properly.

Applicable Platform

AIP Platform

Yes/No

CAST AIP 8.3(tick) 
AIP Console VersionYes/No
AIP Console 1.27.0  (tick)
Action Plan

In CAST AIP Console 1.27.0, it is observed that post installing the CAST AIP Console Embedded Dashboard, referring page:  Embedded CAST Dashboard deployment process

The Integrated EH dashboard installation failed to create the service properly.                                                                                                                                                                                 

Below are the steps needed to solve this issue:

  1. Navigate to path : <download_area>\com.castsoftware.aip.console.<version>-funcrel\cast-integrated-health-engineering-dashboard-<jar_version>
  2. Open the file dashboard-service-install.bat

  3. Change the bat file, so that these lines replace the prior ones in the *.bat file now (using the proper jar file for the console version being used):

    set SERVICE_NAME=dashboard-service

set DISPLAY_NAME="CAST Dashboard Service"

set DESCRIPTION="CAST Dashboard Service"

set STARTUP_TYPE=auto

set START_CLASS=org.springframework.boot.loader.JarLauncher

set START_PATH="%WORKING_PATH%"

set STOP_CLASS=java.lang.System

set STOP_PARAMS=1

set JAR_PATH="%WORKING_PATH%\cast-integrated-health-engineering-dashboard-<JAR_VERSION_TO_BE UPDATED>.jar"
  4. Apply the above changes, save the file and run the dashboard-service-install.bat file.
  5. Launch the services for the embedded dashboard from the services.
  6. If you are still facing the issue , report the issue to CAST Technical Support and provide the following Relevant input for CAST Technical Support to reproduce the issue. 
Notes/comments
Ticket # 34791
Related Pages

For the CAST AIP Console Embedded Dashboard, please see this page:  Embedded CAST Dashboard deployment process

For more information on specific issues related to the dashboard operation and configuration not related to AIP Console, please see the following pages: