This page helps to troubleshoot issues that may arise when trying to Login to the dashboard.

Figure 1

Official Documentation

For 8.3 : User profiled pages

Information Guides

 Information Guides by CAST AIP Component > CAST Engineering Dashboard CED



Release
Yes/No
8.3.x(tick)




RDBMS
Yes/No
CSS(tick)



  1. If you are using LDAP then navigate to the page - CAST Engineering Dashboard - WAR Deployment - Configuration - LDAP - Connection issues
  2. Select the section you are interested in.
  3. If the problem you are facing does not match any case listed in this page, report your problem to CAST Technical Support and provide the below Relevant input:

For CAST Technical Support Only - This page will be followed - CAST Engineering Dashboard - Information - How to identify and execute SQL query involved in data display


Relevant input

  • CAST Support Tool (CST) - alias Sherlock export with the following options CAST Bases Checker, Export Logs, Export Configuration files, Export Computer Environment, Export CAST Bases with Management Base, Knowledge Base, Central base
  • Complete screenshot of the dashboard with URL and footer showing your problem