This page will guide you to troubleshoot the problems you may face while running the analysis with one of the JEE extensions.

For more information, refer to:  




RDBMS
Yes/No
Oracle Server (tick)
Microsoft SQL Server (tick)
CSS3 (coche)
CSS2 (tick)



  1. Select the extension you are interested in: 

  2. If you do not find the information you are looking for or solution for your problem,contact CAST Technical Support with below Relevant Input. CAST Technical Support will reproduce the issue following CMS Snapshot Analysis - Run Analyzer - Fatal Error - JEE with Extension


Relevant input

  1. Sherlock (CAST Support Tool (CST) - alias Sherlock) : Export Logs, Export CAST Database, Export Configuration Files. 
  2. Source Code : It is required if the preprocessed file is not enough to reproduce the problem.
  3. Explanation about the problem and supporting screenshots