Summary: This page provides an explanation of all the error messages that end-users may encounter when using the CAST dashboards.

Introduction

When using the dashboards, end-users may encounter error messages. This page is designed to provide an explanation about why the error occurred and what can be done to prevent it occurring again. The page is divided into three separate sections:

Error messages for the standalone Health Dashboard deployment

NumberMessagePossible solutions
1

You application failed to start due to a "DBMS connections have failed or all domains loading have been aborted" Please contact your administrator for resolution

This error occurs when the web application cannot connect to the backend database server hosting the Measurement schema.

This may be due to:

  • An invalid database connection configuration in the context.xml / application.properties file. Check your configuration as explained in Standalone Health Dashboard deployment.
  • The CAST Storage Service / PostgreSQL instance on which the Measurement schema is hosted is shutdown or is otherwise inaccessible (network issue for example).
2

Sorry, username or password invalid

This error occurs when attempting to login to the Health Dashboard. Depending on the authorization mode in use, this may be due to:

Default Authentication login

  • Incorrect username or password
  • The username is not defined in the user.properties file.

Standard LDAP login

  • Incorrect username or password
  • Standard LDAP mode is not enabled in the security.properties file
  • Standard LDAP mode has been misconfigured in the security.properties
  • The target LDAP authentication server is inaccessible (network issue for example)

In all circumstances, please refer to User authentication.

3

You are not authorized to access any applications

This error occurs when attempting to login to the Health Dashboard. When this error is displayed, there is no issue with the username/password (the credentials have been accepted), however the username is not authorized to access any data as defined in the authorizations.xml file.

Check your configuration as explained in Data authorization.

Error messages for the standalone Engineering Dashboard deployment

 NumberMessagePossible solutions
1

DBMS connections have failed or all domains loading have been aborted

This error occurs when the web application cannot connect to the backend database server hosting the Dashboard schema.

This may be due to:

  • An invalid database connection configuration in the context.xml / application.properties file. Check your configuration as explained in Standalone Engineering Dashboard deployment.
  • CAST Storage Service / PostgreSQL instance on which the Dashboard schema is hosted is shutdown or is otherwise inaccessible (network issue for example).
2

Sorry, username or password invalid

This error occurs when attempting to login to the Engineering Dashboard.

Depending on the authorization mode in use, this may be due to:

Default Authentication login

  • Incorrect username or password
  • The username is not defined in the user.properties file.

Standard LDAP login

  • Incorrect username or password
  • Standard LDAP mode is not enabled in the security.properties file
  • Standard LDAP mode has been misconfigured in the security.properties
  • The target LDAP authentication server is inaccessible (network issue for example
3

You are not authorized to access any applications

This error occurs when attempting to login to the Engineering Dashboard. When this error is displayed, there is no issue with the username/password (the credentials have been accepted), nor is there any issue with the license key (see below) however the username is not authorized to access any data as defined in the authorizations.xml file.

Check your configuration as explained in Data authorization.

4

No license key has been configured for this Engineering Dashboard. Please contact your CAST administrator

This error occurs when attempting to login to the Engineering Dashboard. When this error is displayed, there is no issue with the username/password (the credentials have been accepted), however no license.key file exists in the root of the web application deployment folder. A license is required to access the data in a Dashboard schema from the Engineering Dashboard.

Please refer to Dashboard Service license key configuration for more information.

Error messages for the combined Health Dashboard / Engineering Dashboard deployment

Note that in addition to the error messages listed below, some of the error messages listed above for the standalone dashboards are also valid.


NumberMessagePossible solutions
1

Engineering Dashboard:

Bad connection definition

This error occurs when the web application cannot connect to the backend database server hosting the Dashboard schema. The connection to the Measurement schema for the Health Dashboard is functioning however.

This may be due to:

  • An invalid database connection configuration for the CAST Dashboard Service schema in the context.xml / application.properties file. Check your configuration as explained in Standalone Engineering Dashboard deployment.
  • The CAST Storage Service / PostgreSQL instance on which the Dashboard schema is hosted is shutdown or is otherwise inaccessible (network issue for example).
2

Health Dashboard:

You application failed to start due to a "Bad connection definition" Please contact your administrator for resolution

This error occurs when the web application cannot connect to the backend database server hosting the Measurement schema. The connection to the Dashboard schema for the Engineering Dashboard is functioning however.

This may be due to:

  • An invalid database connection configuration in the context.xml application.properties file. Check your configuration as explained in Standalone Health Dashboard deployment.
  • The CAST Storage Service / PostgreSQL instance on which the Measurement schema is hosted is shutdown or is otherwise inaccessible (network issue for example).
3

Engineering Dashboard:

DBMS connections have failed or all domains loading have been aborted

Health Dashboard:

Your application failed to start due to a "DBMS connections have failed or all domains loading have been aborted" Please contact your administrator for resolution

These errors occur when the web application cannot connect to the backend database server hosting the Measurement schema nor the Dashboard schema.

This may be due to: