If for any reason a user cannot access the Health Dashboard or Engineering Dashboard (they do not have a login or they have forgotten their password), it is possible to configure a "Can't access" link to be displayed on the dashboard login page (by default this link is not enabled - see HD - Dashboard wide configuration options in json and ED - Dashboard wide configuration options in json for more information about enabling this link).
The "Can't access" link offers the users the chance to contact the administrator to request access:
When this option is used, two sub-options are provided:
- Password lost
- Request access
For each sub-option, a draft email will be created in the user's default email client requesting a new password or access. The contents of these draft emails are generic, however you can tailor them to your own installation as follows:
- The contents of the emails are defined in the following file which you should open in a text editor:
- The following script will be displayed:
- The script is fairly straightforward and you can adapt it to your own environment:
|id||Please avoid altering this value.|
|url||This value governs the destination email address to which the email will be sent. Change this to match your local environment, but please respect the syntax.|
|params: subject||This value governs the text that will appear in the subject line of the draft email.|
This value governs the text displayed in the body of the email:
- Following any changes you make, save the urls.json file and then restart your application server so that the changes are taken into account.