Page tree

Versions Compared


  • This line was added.
  • This line was removed.
  • Formatting was changed.


By default Neo4j is set to use the following RAM:

CAST Imaging ≥ 2.5.0 8GB of RAM memory (initial and maximum)
CAST Imaging ≤ 2.4.x 3GB of RAM memory (initial and maximum)

 If you are facing performance issues, it is possible to modify the allocated memory. See also for more information.

How do performance issues manifest themselves?

In general, a sure sign that you need to modify the RAM allocated to Neo4j is when objects fail to load in CAST Imaging - particularly if there are a large number of objects to display - this is because the query used to fetch the objects for display is not completing before a timeout occurs. This timeout will manifest itself as a 504 (gateway timeout) error in the browser. Allocating additional RAM to Neo4j can help reduce the time required to complete the query.

Update process

Open and edit the following file:

Code Block
Microsoft Windows traditional installer:
Docker Installer extension (located in the folder created when unzipping the extension):


Microsoft Windows via traditional installer

This file is located in the protected %APPDATA% location, therefore you must open the file with elevated permission (this is usually achieved by right clicking your text editor in the Windows start menu and selecting Run as administrator):


You may need to use elevated permissions to edit this file (for example use sudo).