This page provides the approach to troubleshoot the issues encountered while running the ABAP extractors.
For more information, refer to:
- Official Documentation For 8.4: CAST SAP Extractor NG - Documentation - 8.4.x
- Official Documentation For 8.3: CAST SAP Extractor NG - ABAP source code extraction - 8.3.x - 8.2.x - 8.0.x
| Release | Yes/No | 
|---|---|
| 8.4.x | |
| 8.3.x | 
| RDBMS | Yes/No | 
|---|---|
| CSS | 
When an issue occurs during the SAP Extraction :
- Make sure that you have filled the fields of the ABAP extractor accordingly with the scope you need to extract as explained in the ABAP source code extraction page
- Follow the ABAP - FAQ
- If the ABAP Extractor troubleshooting guide does not help you to resolve your issue, select the below page you are interested in:
If you do not find the information you are looking for or solution for your problem, in this page, contact CAST Technical Support with the following Relevant Input .
Relevant Input
- What is the ABAP Extractor version / name. For instance : ZCAST_EXTRACTOR_PRG_SAP40.txt, ZCAST_EXTRACTOR_TAB_SAP46.txt.
- Screenshot showing the ABAP SAP Extractor configuration that gives the scope of the extraction
- Screenshot showing the issue (error message or missing objects or additionnal objects extracted)
- If there is an extraction error message, screenshot of the Log file from SAP System with the error raised. This log looks like the screenshot below :
- If the data extracted is not as expected, the extraction log files are required, they are in the extraction folder. 
- If it is an installation issue of the ABAP Extractor, the import log file is requested 
- The Transaction SU53 that gives log about customer rights as below :
- To investigate further, an access to the customer SAP system where the extraction has been executed is required (with VPN access and credentials if required) 


