This page provides information, known problems, and troubleshooting when performing CAST AIP setup operations.

This page will help you solve problems related to Setup or Installation of Cast AIP (Major version and Service packs) 

Setup is a component of CAST AIP that will help you install the CAST AIP.

For more information, refer to:

 Official documentation :

*Observed in CAST AIP
*Observed on RDBMS
Action Plan
  1. With the relevant input listed below, first check the cast_caip_setup_cmd.log located in the %TEMP% directory (see below for more information on this log and where to find it)
  2. Examine the contents of this log which may provide an indication of where the installation problem resides.
    1. Generally, the problem should be towards the end of the file.
      For example, in one case, this log contained the message: "unzip:  cannot find zipfile directory in CommonRu.zip" which led to an indication that the file was either corrupted or that the prerequisites for installation were not followed,
      1. The action in this case was to verify that the prerequisites had been properly followed and that the image had been properly downloaded.
      2. Re-starting the installation can potentially resolve the issues if the files are not corrupted.
  3. Select the section you are interested in:
  4. If you do not find the information you are looking for or a solution for your problem, in this page, contact CAST Technical Support with the below relevant input to help CAST Support team investigate your problem or procure the required information.

Relevant Input


 For Troubleshooting CSS issues including installation, see RDBMS - CAST Storage Service

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