This page is a guide to troubleshoot the problems you encounter using the Server Manager while using the Update Database feature
Update Database in Server Manager updates the CAST server-side components on the selected database/schema to the current version if the Upgrade Status heading in the Server Browser contains Upgrades Available.

For more information, refer to

*Observed in CAST AIP
*Observed on RDBMS
Action Plan
  1. Open the Server Manager Log File and identify the Error Message as shown below
  2. Select the section you are interested in:
  3. If you do not find the information you are looking for or solution for your problem, in this page, contact CAST Technical Support and provide the below relevant input to help CAST Support team reproduce and investigate your problem or procure the required information.

Relevant input

  • Sherlock zip file  (For Sherlock, use the following link: CAST Support Tool (CST) - alias Sherlock). The option to select are : Export Logs

  • Screenshot from Server manager showing the error

  • Dumps/Backup of bases before updating database


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