Enlighten - Information - How to reproduce user issues

This page lists the prerequisites, entities involved and steps to reproduce customer issues involved with Enlighten

1. In order to proceed with the below steps, get the Relevant input
2. Always use a CAST AIP setup installation. For reproducing issues, flat installation is not recommended because the analysis/snapshot may fail. This can be due to files that are missing in the flat installation.
3. For Crashes, reproduce the issue on the support environment using the customer Knowledge schema with the provided step by step scenario. If the issue is not reproduced on the support environment then reproduce the issue on user environment and create a dump file of Enlighten process using Task Manager, for more information refer to What is a dump, and how do I create one?
   

Relevant input

• Screenshot(s) showing the crash
• CAST Support Tool (CST) - alias Sherlock export with the following options CAST Bases Checker, Export Logs, Export Configuration files, Export Computer Environment, Export CAST Bases with Knowledge Base