Engineering Dashboard - Violations - Violations are not loading

This page helps you to investigate the scenario when violations for almost all the quality rules in an application will not load properly.

1. Run analysis+snapshot
2. Launch ED
3. Click on any violated rule 
4. Observe that violations are not loading

Perform the below actions

1. If violations are not loading for almost all the violated rules in ED then please check the below steps:
   

    Run the below query in Central base:

    Select * from VIEWER_ACTION_PLANS_LOG;

   Above query should return only one row with last updated action plan date/time. If it returns more than one row then table contains corrupted data.

2. If the query returns more than one row then please delete unwanted rows using the below query and make sure to keep only one row in table VIEWER_ACTION_PLANS_LOG .   

   Delete from VIEWER_ACTION_PLANS_LOG where last_date= 'xxx'
   

      3. If the above steps do not solve your issue, or query returns only one row and issue still persist then contact CAST Technical Support. with the following Relevant input for CAST Technical Support to investigate further.

Relevant input

• CAST Support Tool (CST) - alias Sherlock export with the following options CAST Bases Checker, Export Logs, Export Configuration files, Export Computer Environment, Export CAST Bases with Management Base, Knowledge Base, Central base, Measurement Base  Export source code and CAST HD/ED Folder. 

Ticket # 20603