CSS Tools - Backup - Check The Logfiles

This page will help you to troubleshoot the problems you may face while running the CSS tools for backup (cssbackup or pg_dump).

For more information, refer to:

Official documentation:

• Official documentation - CAST Storage Service - Maintenance activities
  
• Online-help - pgadmin:  Help->Help Contents, then enter keyword 'Backup'

When using cssbackup or pg_dump,

1. Check the logfiles to see the messages and possible errors that might have been generated during running these utilities.
   CAST prefers that you use the cssbackup for backup operations, if possible. For information on the logs, please see the CSSTools component log page here: Cast Management Studio - Information - How to find logs. For pg_dump, you maybe running this in one of two modes.
   If you run a backup operation from the pgadmin GUI, you'll be effectively using pg_dump and a log window tab will be available showing any messages or errors you may receive while performing this operation.     You can see more on this in the on-line help for pgadmin as mentioned above.  
   You may also be running pg_dump from a command line which will produce any messages and errors to standard error.  Please see the Postgres documentation for your Postgres version for detailed information on using pg_dump from a command line.
2. If the problem you are facing does not match any case listed in this page, contact CAST Technical Support with the below relevant input.

Relevant input

1. Sherlock (CAST Support Tool (CST) - alias Sherlock) : This will provide us the logs and the bases to understand the environment and the information about the problem. 
2. Source Code : Required to reproduce the problem on our side to investigate further.
3. Explanation about the problem and supporting screenshots