Purpose (problem description)

This page will help you to troubleshoot problem where the Computing Details tab is missing as shown in the below screenshot.

Normally you should have it as seen in the below screenshot -

Observed in CAST AIP
8.3.x (tick)
Observed on RDBMS
CSS (tick)

Step by Step scenario

  1. Run snapshot
  2. Launch Dashboard
  3. See that in Investigation - Quality Model Drilldown view the Computing Tab is missing.

Action Plan

To troubleshoot this issue, you need the following Relevant input

Perform the below actions:

  1. Check if you are navigating by technology . If you are not navigating by technology then please contact  CAST Technical Support with the following Relevant input
    For CAST Technical support only - Issue will be reproduced and the steps in the page will be followed - CAST Engineering Dashboard - Information - How to identify and execute SQL query involved in data display

Relevant input

  1. CAST Support Tool (CST) - alias Sherlock Export with the options Export CAST Databases and Export Logs checked

  2. Complete screenshot of the CED showing the issue

Check if you are navigating by technology

If you are following the below steps

  1. Go to Compliance - Technology Level
  2. Click on any quality rule that is displayed under CRITICAL VIOLATIONS in the page, you will land in Investigation - Quality Model Drilldown View.

    Computing Details tab is missing.
    In this case it is not a bug, but the product is designed like this and we will not develop a new functionality on the CED. If you want to get this information Please use AED.


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