This page helps you to troubleshoot issues when the label Technical debt is present in the left hand panel on the dashboard but the value displayed is incorrect. For example you are expecting a value but it is displayed as 0.
Observed in CAST AIP

Observed on RDBMS
Action Plan
  1. If the technical debt label itself is not appearing on the dashboard then please refer to this page - CAST Engineering Dashboard - Metrics - Technical Debt - Missing Debt
  2. Else if the label is appearing on dashboard but the value is incorrect then use the below page to calculate the Technical Debt manually -
    SQL Queries - CAST Central Base - Queries on Metrics - How to calculate Technical Debt manually
    1. If the manual calculation does not match the value present on dashboard then please contact CAST Technical Support and provide the below Relevant input:
  3. If the problem you are facing does not match any case listed in this page, report your problem to CAST Technical Support and provide the below Relevant input:

For CAST Technical Support Only - This page will be followed - CAST Engineering Dashboard - Information - How to identify and execute SQL query involved in data display


Relevant input

  • CAST Support Tool (CST) - alias Sherlock export with the following options CAST Bases Checker, Export Logs, Export Configuration files, Export Computer Environment, Export CAST Bases with Management Base, Knowledge Base, Central base
  • Complete screenshot of the dashboard with URL and footer showing your problem

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