Purpose
This page helps to troubleshoot issues where the Grades displayed on the dashboard is incorrect or is not matching with manual calculation. Or if there is any unexpected character instead of numeric value.
Observed in CAST AIP
Release | Yes/No |
|---|---|
| 8.3.x |  |
Observed on RDBMS
RDBMS | Yes/No |
|---|---|
| CSS | |
Action Plan
- Select the section you are interested in.
- CAST Engineering Dashboard - Grades - Incorrect Value - Grades are displayed as 0
- CAST Engineering Dashboard - Grades - Incorrect Value - Health Factor Grade are incorrect
- CAST Engineering Dashboard - Grades - Incorrect Value - Health Factors metric grades are equal to zero at application level but not at module level
- CAST Engineering Dashboard - Grades - Incorrect Value - TQI of an application remains unchanged after decreasing the number of critical violations
- CAST Engineering Dashboard - Grades - Incorrect Value - TQI value when there are changes in other metrics and Health Factors
- If the problem you are facing do not match any case listed in this page, report your problem to CAST Technical Support and provide the below Relevant input:
For CAST Technical Support Only
- Calculate the grade using the pages
- Identify the SQL query - CAST Engineering Dashboard - Information - How to identify and execute SQL query involved in data display
Relevant input
- CAST Support Tool (CST) - alias Sherlock export with the following options CAST Bases Checker, Export Logs, Export Configuration files, Export Computer Environment, Export CAST Bases with Management Base, Knowledge Base, Central base,
- Complete screenshot of the dashboard with URL and footer showing your problem
- Result of manual calculation
Notes/comments
Related Pages
