This page handle the issue when you try to export the list of exclusions, but the exclusion don't work:

Step by Step scenario

1. Run analysis and take a snapshot.
2. Open dashboard.
3. Add some items for exclusion.
4. Take a snapshot.
5. Open Dashboard.
6. Go to the frame FRAME_PORTAL_FAQ_VIEW_EXCLUSION.
7. Export the list of exclusion.

Action Plan

Perform the below actions:

1. Check if you are encountering an out of Memory issue, for this do the following:
   
   1. Open the following tomcat log file: tomcat_version-stderr.yyyy-MM-DD.log, this file is located at <tomcat_Install_directory>\logs

   2. Check if the end of the log file is as follows:

      java.lang.OutOfMemoryError: Java heap space

2. If this is the case then Increase tomcat memory
3. If this is not resolving your issue then please contact CAST Technical Support with the following Relevant input

Relevant input

1. Sherlock export with the following options: Export Logs (feature checked by default), Export Configuration files (feature checked by default), Export CAST Bases.
2. The SQL traces and the retriever name of the Dashboard, for this please refer to CAST Engineering Dashboard - Information - Configuring Dashboard to SQL trace and CAST Engineering Dashboard - Information - Configuring Dashboard to show the retriever name
3. All tomcat log files located at <tomcat_Install_directory>\logs

Increase tomcat memory

By default the maximum memory pool is set to 128 MB:

If you have a big number of items to export then increase tomcat memory. For this, refer to the following page Application Servers Information - Apache Tomcat - Increasing Tomcat memory. You may set this value to 1024.

Ticket  # 7711