Purpose (problem description)

When trying to access the CAST Extend through the Console, it gives the error - "Unable to access the CAST Extend server with the provided information.

But when trying to access Extend through a browser, it works fine. 

Observed in AIP console versions



till 1.23.x(tick)
Observed in RDBMS



Oracle Server N/A
Microsoft SQL Server N/A
Step by Step scenario
  1. Install AIP Console through the jar file
  2. Launch the Console.
  3. Provide the credentials to login to CAST Extend though the Console GUI. The error is displayed. 
Action Plan

Perform the below actions

  1. The issue occurs because there is a proxy setting defined at the browser level, which is allowing it to connect with the extend URL though the browser. As there is no proxy, defined at AIP console, it is unable to connect to the Extend URL.
  2. To solve the issue, we need to configure AIP Console to work in a proxy environment. To do so you need to configure the proxy as per the below documentation - Administration Center - Settings - Proxy
  3. If the above steps do not solve your issue contact CAST Technical Support. with the following Relevant input for CAST Technical Support to carry out further investigation.


Relevant input

  • CAST AIP Console Logs from the AIP Console and AIP Node folder
  • Detail of proxy configuration done
  • Any applicable screenshots from AIP Console

Ticket # 21448

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