Created by BestPractices on Jan 05, 2021
![](http://confluence.castsoftware.com/download/attachments/1041826526/worddavd370d57e219362d79e436b0ab5a884fe.png?version=1&modificationDate=1562238904410&api=v2)
Entry Criteria:
- Errors/warning/alerts are encountered in the CAST tools (DMT, CMS, Enlighten, TCC)
- Global Application Intelligence Center (GAIC) troubleshooting guide
Process Steps:
- When an error or warning is encountered:
- Refer to the GAIC troubleshooting guide for CAST tools which gives information about:
- Which errors/warnings/alerts can be ignored?
- Remediation, resolution, and workaround details
- Refer to Technical Knowledge Base (TKB) for known issues and limitations
- Refer to Zendesk for similar issues faced
- Raise a Support ticket
- Consult Product Management (PMT) or the Research and Development (R&D) team
- Consult SME if recommended by Support or PMT
Exit Criteria:
- Verify if the above steps have solved the issue
Deliverable Outcomes:
- All errors, warnings and alerts are remediated
Best Practices:
- Refer to the Zendesk for Solution Delivery best practices