This error occurs when the web application cannot connect to the backend database server hosting the Measurement schema.

This may be due to:

• An invalid database connection configuration in the context.xml / application.properties file. Check your configuration as explained in Standalone Health Dashboard deployment.
• The CAST Storage Service / PostgreSQL instance on which the Measurement schema is hosted is shutdown or is otherwise inaccessible (network issue for example).

This error occurs when attempting to login to the Health Dashboard. Depending on the authorization mode in use, this may be due to:

Default Authentication login

• Incorrect username or password
• The username is not defined in the user.properties file.

Standard LDAP login

• Incorrect username or password
• Standard LDAP mode is not enabled in the security.properties file
• Standard LDAP mode has been misconfigured in the security.properties
• The target LDAP authentication server is inaccessible (network issue for example)

In all circumstances, please refer to User authentication.

This error occurs when attempting to login to the Health Dashboard. When this error is displayed, there is no issue with the username/password (the credentials have been accepted), however the username is not authorized to access any data as defined in the authorizations.xml file.

Check your configuration as explained in Data authorization.

This error occurs when the web application cannot connect to the backend database server hosting the Dashboard schema.

This may be due to:

• An invalid database connection configuration in the context.xml / application.properties file. Check your configuration as explained in Standalone Engineering Dashboard deployment.
• CAST Storage Service / PostgreSQL instance on which the Dashboard schema is hosted is shutdown or is otherwise inaccessible (network issue for example).

This error occurs when attempting to login to the Engineering Dashboard.

Depending on the authorization mode in use, this may be due to:

Default Authentication login

• Incorrect username or password
• The username is not defined in the user.properties file.

Standard LDAP login

• Incorrect username or password
• Standard LDAP mode is not enabled in the security.properties file
• Standard LDAP mode has been misconfigured in the security.properties
• The target LDAP authentication server is inaccessible (network issue for example

In all circumstances, please refer to User authentication.

This error occurs when attempting to login to the Engineering Dashboard. When this error is displayed, there is no issue with the username/password (the credentials have been accepted), nor is there any issue with the license key (see below) however the username is not authorized to access any data as defined in the authorizations.xml file.

Check your configuration as explained in Data authorization.

This error occurs when attempting to login to the Engineering Dashboard. When this error is displayed, there is no issue with the username/password (the credentials have been accepted), however no license.key file exists in the root of the web application deployment folder. A license is required to access the data in a Dashboard schema from the Engineering Dashboard.

Please refer to Dashboard Service license key configuration for more information.

This error occurs when the web application cannot connect to the backend database server hosting the Dashboard schema. The connection to the Measurement schema for the Health Dashboard is functioning however.

This may be due to:

• An invalid database connection configuration for the CAST Dashboard Service schema in the context.xml / application.properties file. Check your configuration as explained in Standalone Engineering Dashboard deployment.
• The CAST Storage Service / PostgreSQL instance on which the Dashboard schema is hosted is shutdown or is otherwise inaccessible (network issue for example).

This error occurs when the web application cannot connect to the backend database server hosting the Measurement schema. The connection to the Dashboard schema for the Engineering Dashboard is functioning however.

This may be due to:

• An invalid database connection configuration in the context.xml / application.properties file. Check your configuration as explained in Standalone Health Dashboard deployment.
• The CAST Storage Service / PostgreSQL instance on which the Measurement schema is hosted is shutdown or is otherwise inaccessible (network issue for example).

These errors occur when the web application cannot connect to the backend database server hosting the Measurement schema nor the Dashboard schema.

This may be due to:

• An invalid database connection configuration in the context.xml / application.properties file. Check your configuration as explained in Standalone Health Dashboard deployment or in Standalone Engineering Dashboard deployment.
• The CAST Storage Service / PostgreSQL instance on which the schemas are hosted is shutdown or is otherwise inaccessible (network issue for example).