RDBMS - CAST Storage Service on Documentation - V2

RDBMS - CAST Storage Service - Error - Cast Storage Service 2 is not added as a service after installation

Mon, 01 Jan 0001 00:00:00 +0000

Description

When installing CAST Storage Service 2 (CSS2) on a new machine as an administrator user, CSS2 does not get installed. No error messages are seen during the installation, but the service CastStorageService2 is not added to the list of services on the machine. Below screenshot what it looks like when CAST Storage Service 2 is installed.

Figure 1

When trying to start the pgadmin or add the service manually, an error appears: “The application was unable to start correctly (0xc000007b)” as seen in the screenshot below:

RDBMS - CAST Storage Service - Error - CAST Storage Service is already installed

Mon, 01 Jan 0001 00:00:00 +0000

Purpose

This page provides troubleshooting approach to the error mentioned below. This is encountered while installing CSS/CSS2 or while running complete CAST Setup.

“CAST Storage Service is already installed. Please uncheck Cast Storage Service or uninstall previous version from Windows Control Panel”.

Figure 1

Observed in CAST AIP

Release	Yes/No
8.3.x	✅

Observed on RDBMS

RDBMS	Yes/No
CSS	✅

Step by Step scenario

Uninstall Cast Storage Service (CSS or CSS2)
Try to install CSS/CSS2 or run complete CAST Setup

Action Plan

RDBMS - CAST Storage Service - Error - CSSResetPassword - Incorrect unlock code

Mon, 01 Jan 0001 00:00:00 +0000

Description

This page provide information about the error “Incorrect unlock code.. Reset password failed.” received while running the tool CSSResetPassword.exe. Detail about the reset password can be found at Resetting Operator and Guest passwords

Observed in CAST AIP

Release	Yes/No
8.3.x	✅

Observed on RDBMS

RDBMS	Yes/No
CSS	✅

Step by Step Scenario

Using the CSSResetPassword.exe get the License key and contact CAST Support to get the Unlock code.
After getting the Unlock code from support try to reset password using the CSSResetPassword.exe with below command.

RDBMS - CAST Storage Service - Error - Sorry too many clients

Mon, 01 Jan 0001 00:00:00 +0000

Description

This page provides the solution to the error of Sorry, too many clients that comes up while connecting to CAST Storage Service (i.e. with the CAST Dashboard or with any other CAST application).

Observed in CAST AIP

Release	Yes/No
8.3.x	✅
8.2.x	✅
8.1.x	✅
8.0.x	✅
7.3.x	✅

Observed on RDBMS

RDBMS	Yes/No
Oracle Server	❌
Microsoft SQL Server	❌
CSS2	✅
CSS3	✅

Step by Step Scenario

RDBMS - CAST Storage Service - Error - When using the Oracle to CSS migration tool no action is done and the tool disconnects

Mon, 01 Jan 0001 00:00:00 +0000

Purpose (problem description)

When using the Oracle to CSS migration tool, no action happens and the tool disconnects as shown in the following log lines:

2019-01-14 13: 13: 36.776 - Starting database migration for configuration: G: \ temp \ oracle_css3 \ configuration_ORA_CSS3.castmigration like this :
2019-01-14 13: 13: 36.823 - Connecting to origin server: jdbc: oracle: thin: @ x.x.x.x: 1521: SID1 user: user1 …
2019-01-14 13: 13: 37.307 - Connected to: jdbc: oracle: thin: @ x.x.x.x: 1521: SID1 user: user1
2019-01-14 13: 13: 37.307 - Connected to origin server!
2019-01-14 13: 13: 37.307 - Connecting to target server: jdbc: postgresql: //x.x.x.x: 2282 / postgres user: operator …
2019-01-14 13: 13: 37.354 - Connected to: jdbc: postgresql: //x.x.x.x: 2282 / postgres user: operator
2019-01-14 13: 13: 37.354 - Connected to target server!
2019-01-14 13: 13: 37.370 - Working folder: C: \ Users \ local_user\ AppData \ Local \ Temp \ CAST \ CAST \ 8.2 \ AIPDatabaseMigrationTool_20190114_131337
2019-01-14 13: 13: 37.385 - Validating the configuration …
2019-01-14 13: 13: 37.401 - Configuration validated!
2019-01-14 13: 13: 37.401 - Disconnected!
2019-01-14 13: 13: 37.401 - Disconnected!
2019-01-14 13: 13: 37.401 - Database migration completed in 0 ms

RDBMS - CAST Storage Service - Performance Issue - PGADMIN III takes time to connect to a CSS or PostgreSQL server

Mon, 01 Jan 0001 00:00:00 +0000

Purpose

When the postgresql server has many schemas, the PGADMIN may take time to open.

Applicable in CAST Version

Release	Yes/No
8.3.x	✅

Applicable RDBMS

RDBMS	Yes/No
CSS	✅

Action Plan

Open PGADMIN III
Click File > Options
Under Browser > Display, select only Databases and Schemas (sufficient for the most common usage of pgadmin)
If you are already connected either refresh or disconnect and connect again and this time it should be much faster to open up pgadmin and to launch the SQL Query window..

RDBMS - CAST Storage Service - Service did not start syntax error in the file postgresql conf line 59 near token 194

Mon, 01 Jan 0001 00:00:00 +0000

Purpose

This page will help you to troubleshoot CAST Storage Service issues that you may face when you start the CSS services and when it fails with the error below:

In the Event viewer logs you may also see:

syntax error in the file “E:/Program Files/Cast/CastStorageService/db_data/postgresql.conf” line 59, near token".194"

Observed in CAST AIP

Release	Yes/No
8.3.x	✅
8.2.x	✅

Observed on RDBMS

RDBMS	Yes/No
CSS4	✅
CSS3	✅

Action Plan

RDBMS - CAST Storage Service - Azure server- SQL Error - ERROR - cannot execute INSERT in a read-only transaction

Mon, 01 Jan 0001 00:00:00 +0000

Description

This page provides the solution to the error “SQL Error: ERROR: cannot execute INSERT in a read-only transaction” seen during an analysis or other database operation.

Observed in CAST AIP

Release	Yes/No
8.3.x	✅

Observed on RDBMS

RDBMS	Yes/No
CSS	✅

Step by Step Scenario

Below is the step-by-step scenario leading to the problem:

Analysis fails
Analysis logs reports error - SQL Error: ERROR: cannot execute INSERT in a read-only transaction