Setup - Installation - Fatal Error - The system cannot find the path specified
Purpose (problem description)
When installing CAST, the installation fails with the error ‘The system cannot find the path specified. The log file will show something like this:
*"*The system cannot find the path specified.
Volume in drive D has no label.
Volume Serial Number is 0AE9-39FC
Directory of D:\CAST
File Not Found"
The log files for the installation can be found in the setup section of this document: How to find logs
Observed in CAST Version
| Release | Yes/No |
|---|---|
| 8.3 | ✅ |
Observed in RDBMS
| RDBMS | Yes/No |
|---|---|
| CSS | N/A |
Step by Step scenario
- Try to install CAST
- Error
Action Plan
Perform the below actions
Download the file: Clean_Setup_83_Installer.txt
Rename the file to *.bat
Run the command from the command prompt (this batch file cleans up registry entries which have become corrupted, allowing the installation to proceed)
Clean_Setup_83_Installer.bat version=83
4. If the problem you are facing do not match any case listed above, contact [CAST Technical Support](https://help.castsoftware.com/hc/en-us/articles/204189137-How-to-contact-CAST-Technical-Support) with this [relevant input](#SetupInstallationFatalErrorThesystemcannotfindthepathspecified-Relevantinput).
#### Relevant input
- Screenshots showing the issue
- All logs in the %TEMP% directory starting with CAST (see this page for more information on logs [CAST Management Studio - Information - How to find logs](/export-v2/tg/information-guides/information-guides-by-cast-aip-component/cast-management-studio-cms/cast-management-studio-information-how-to-find-logs/))
- Verification that the prerequisites for installation of CAST have been followed. For example, on CAST 8.2, here are the prerequisites: [CAST Administration workstation installation and hardware requirements](http://doc.castsoftware.com/display/DOC82/Appendix+-+CAST+Administration+workstation+installation+and+hardware+requirements#Appendix-CASTAdministrationworkstationinstallationandhardwarerequirements-Windowsloginprivileges)
**Notes/comments**
Ticket # 21542
**Related Pages**