Server Manager - Update Database - Fatal Error - Cannot create Cast-MS process
Description
When upgrading to AIP 8.3.47, we come across the error -
2022-11-16 13:43:34.167626 Information MODULMSG ; Job execution Adding an entry for management schema to CAST-MS connection profile.
2022-11-16 13:43:34.167626 Information MODULMSG ; Job execution “S:\Program Files\CAST\8.3.47_flat\Tools\ConnectionProfile\CAST-Connection-Profile-Configuration.py” –filepath C:\Users\pg342e\AppData\Roaming\CAST\CAST\8.3\ –user operator –cryptedpassword CRYPTED2:90B1A6EC1618661401B724DB5AC34595 –schema xxxx_mngt –port 2280 –host xxxxx –database postgres –name “xxxx_mngt on CastStorageService _ xxxxx:2280” –log S:\Implementation\Logs\Servman-20221116-133503\cnpFF86.castlog 0 ;
2022-11-16 13:43:34.167626 Error MODULMSG ; Job execution Cannot create Cast-MS process (error code: 193)
2022-11-16 13:43:34.183251 Information MODULMSG ; Job execution Command ended with error.
2022-11-16 13:43:34.183251 Information MODULMSG ; Job execution 0 fatal error(s); 1 error(s); 0 warning(s); 2436 information message(s).
Observed in CAST AIP
| Release | Yes/No |
|---|---|
| 8.3.x | ✅ |
Observed on RDBMS
| RDBMS | Yes/No |
|---|---|
| CSS | ✅ |
Step by Step Scenario
- Run upgrade Via AIP Console
Impact of the Problem
There is no direct impact on the Analysis or Dashboard but it is only when you successfully migrate you will be able to proceed further.
Action Plan
The issue is coming from a corrupt installation of CAST AIP. To solve the issue,
- Reinstall CAST AIP.
- Restore the bases.
- Run the migration again.
- If the above points do not help you, contact CAST Technical Support and provide the below Relevant input in order to reproduce the issue.
Relevant Input
- Screenshot showing the issue like below:
- Local, Central and Management databases Backup before the migration
- Sherlock (CAST Support Tool (CST) - alias Sherlock). Options to select : Export configuration files, Export logs.
- CUT log files: To find out the location and the logs to be provided, please refer to CAST Management Studio - Information - How to find logs
Notes/comments
#38888
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