Server Manager - Launching Server Manager on Documentation - V2

Server Manager - Launching Server Manager - Error - Duplicated Package information

Mon, 01 Jan 0001 00:00:00 +0000

Description

When starting Server Manger especially after deploying an official CAST UA and following the instructions to copy the UA files to the ProgramData area, you notice the following message in the server manager log:

Duplicated Package information: XXXX

and server manager will not allow you to proceed.

A specific example would be if you had deployed the CAST PHP UA and you then see the specific message:

Duplicated Package information: ADGVIEWER_UA_CoE_PHP

Server Manager - Launching Server Manager - Error - Incorrect module configuration File PATH XXX SQL does not exist

Mon, 01 Jan 0001 00:00:00 +0000

*Purpose

This page will help to troubleshoot the following issue that may happen when connecting to the Database Server.

Server Manager fails with the error Incorrect module configuration : File \Installscript\XX\XXX.SQL does not exist as shown in the below screenshot:

Figure 1

Applicable in CAST Version

Release	Yes/No
8.3.x	✅

*Observed on RDBMS

RDBMS	Yes/No
CSS	✅

Impacts

Not possible to connect to Server Manager.

Step by Step Scenario

Server Manager - Launching Server Manager - Error - Redefinition of Category with name XXX

Mon, 01 Jan 0001 00:00:00 +0000

Description

When opening up Server Manager, errors relating to the Redefinition of Category with name XXX are shown as shown in the screenshot below.

Observed in CAST AIP

Release	Yes/No
8.3.x	✅

Observed on RDBMS

RDBMS	Yes/No
CSS	✅

Step by Step Scenario

Below is the step-by-step scenario leading to the problem:

Download extensions with Extension Downloader.
Copy extensions outside of Extension Downloader.

Impact of the Problem

The impact of the problem on the analysis or the dashboard is: Possible analysis issues with extensions.

Server Manager - Launching Server Manager - Error - Server Manager Fails to Open - Duplicate package information STAT Error - Cannot write to ini file location Error

Mon, 01 Jan 0001 00:00:00 +0000

Purpose (problem description)

This error will appear when we try to open the server manager.

Following errors would appear : error can’t write to “(null)” or Duplicate package information : STAT

Figure 1

Figure 2

Observed in CAST AIP

Release	Yes/No
8.3.x	✅

Observed on RDBMS

RDBMS	Yes/No
CSS	✅

Step by Step scenario

Open Server Manager

Action Plan

This error occurs when CMS/server manager is unable to create files, which usually happens when CMS doesn’t have write permissions on the folders mentioned in CastGlobalSettings.ini which is located in the CAST installation area.

Server Manager - Launching Server Manager - Error - The program can't start because mfc120 dll is missing from your computer

Mon, 01 Jan 0001 00:00:00 +0000

Description

When trying to open Server Manager an error is encountered which says: “The program can’t start because mfc120.dll is missing from your computer”

This is as shown in the below screenshot:

Observed in CAST AIP

Release	Yes/No
8.3.x	✅

Observed on RDBMS

RDBMS	Yes/No
CSS	✅

Step by Step Scenario

Below is the step-by-step scenario leading to the incident

Launch Server Manager.

Impact of the Problem

The impact of the incident on the analysis or the dashboard is: No further actions can be done as server manager cannot be opened to create the bases.