Health Dashboard - Views - Error - Unexpected Error

Description

This page provides solution to the problem where an error message - “Unexpected Error” pops up when selecting an application from the application filter as shown below.

Observed in CAST AIP

Observed on RDBMS

Step by Step Scenario

1. Connect to the HD portal.
2. Do a filter by.

Action Plan

1. This issue can occur when there are corruptions on the measurement schema
   1. If you are using a measure schema of version greater then 8.2.x then you can check this corruption as follows:

      1. List consolidated snapshots and status, for this please refer to the following page: ListSite(HDSite)

      2. Search for the following warnings in consolidation log file:

Warning : Links are missing in this snapshot. Warning : Snapshot has no value for number of code lines. Warning : This snapshot should be deleted from measure site

      3. Get the central schema name from where the warnings occurs, for this search for the first keyword **"Found Site"** before the Warnings, for example in the following log the name of the central schema is "application\_central"

         ```sql
Found Site: application_central.operator (1340725456)
INFO - HDSite - found application ID: application 14575 (1671)
Snapshot 1410 Onboarding  on 201504200128 (1019), version 1410 Onboarding, functional date 2015-04-20 00:00:00.0.
No corruption detected on this snapshot.

....

Snapshot 1702 Prod (4738), version Version 2017-02-13_12-40-09, functional date 2017-02-13 12:40:09.0.
No corruption detected on this snapshot.
Snapshot 1602 FINAL Round 1 of 1 on 201603041825 (2153), version 1602 FINAL Round 1 of 1 on 201603041825, functional date 2016-03-04 00:00:00.0.
Warning : Links are missing in this snapshot.
Warning : Snapshot has no value for number of code lines.
Warning : This snapshot should be deleted from measure site.

  4. Re-consolidate the central databases that have warnings, for this please refer to [consolidate one specific Application from a CAST Dashboard Service](http://doc.castsoftware.com/display/DOC82/CAST-AAD+-+Using+the+GUI+and+CLI+tools#CAST-AAD-UsingtheGUIandCLItools-WhathappensifyouonlywanttoconsolidateonespecificApplicationfromaCASTDashboardService?)
  5. Refresh HD

2. If you are using a measure schema of version lower then 8.2.x then please contact CAST Technical Support with the following Relevant input.
   For CAST tech - use the queries in the following page to detect corruption
3. If the above step don’t resolve your issue then please contact CAST Technical Support with the following Relevant input.

Relevant input

1. Screenshot showing the error
2. Sherlock export with the following options: Export Logs, Export Configuration files, Export Computer Environment,Export CAST Bases

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