<?xml version="1.0" encoding="utf-8" standalone="yes"?><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom"><channel><title>Health Dashboard - Tiles - Performance Issue on Documentation - V2</title><link>https://doc.castsoftware.com/export-v2/tg/technical-guides/technical-guides-by-cast-aip-component/health-dashboard-hd/health-dashboard-tiles/health-dashboard-tiles-performance-issue/</link><description>Recent content in Health Dashboard - Tiles - Performance Issue on Documentation - V2</description><generator>Hugo</generator><language>en</language><atom:link href="https://doc.castsoftware.com/export-v2/tg/technical-guides/technical-guides-by-cast-aip-component/health-dashboard-hd/health-dashboard-tiles/health-dashboard-tiles-performance-issue/index.xml" rel="self" type="application/rss+xml"/><item><title>Health Dashboard - Tiles - Performance Issue - Security tiles are not showing the data</title><link>https://doc.castsoftware.com/export-v2/tg/technical-guides/technical-guides-by-cast-aip-component/health-dashboard-hd/health-dashboard-tiles/health-dashboard-tiles-performance-issue/health-dashboard-tiles-performance-issue-security-tiles-are-not-showing-the-data/</link><pubDate>Mon, 01 Jan 0001 00:00:00 +0000</pubDate><guid>https://doc.castsoftware.com/export-v2/tg/technical-guides/technical-guides-by-cast-aip-component/health-dashboard-hd/health-dashboard-tiles/health-dashboard-tiles-performance-issue/health-dashboard-tiles-performance-issue-security-tiles-are-not-showing-the-data/</guid><description>&lt;p&gt;&lt;strong&gt;Purpose&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;This page helps you to resolve the issue in Health dashboard where security tiles are not loading the data.&lt;/p&gt;
&lt;p&gt;&lt;img src="https://doc-data.castsoftware.com/TG/attachments/566540880/566540879.png" alt=""&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Applicable Platform or &lt;Sub Platform Version&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;table&gt;
 &lt;thead&gt;
 &lt;tr&gt;
 &lt;th&gt;Platform or &lt;Sub Platform Version&gt;&lt;/th&gt;
 &lt;th&gt;Yes/No&lt;/th&gt;
 &lt;/tr&gt;
 &lt;/thead&gt;
 &lt;tbody&gt;
 &lt;tr&gt;
 &lt;td&gt;8.3&lt;/td&gt;
 &lt;td&gt;&amp;#x2705;&lt;/td&gt;
 &lt;/tr&gt;
 &lt;tr&gt;
 &lt;td&gt;8.2&lt;/td&gt;
 &lt;td&gt;&amp;#x274c;&lt;/td&gt;
 &lt;/tr&gt;
 &lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;strong&gt;Action Plan&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;If you observe that security related tiles are not loading in health dashboard then please check the below points.&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;This issue occurs when you use the dashboard war from AIP installation.To resolve this you need to use the war files from Dashboard Package.Latest version is recommended.&lt;/li&gt;
&lt;li&gt;If the problem still persist then report your problem to &lt;a href="https://help.castsoftware.com/hc/en-us/requests/new"&gt;CAST Technical Support&lt;/a&gt; and provide the below &lt;a href="#HealthDashboardTilesPerformanceIssueSecuritytilesarenotshowingthedata-Relevantinput"&gt;Relevant input&lt;/a&gt; to CAST Technical Support.&lt;/li&gt;
&lt;/ol&gt;
&lt;h4 id="relevant-input"&gt;&lt;a href="#HealthDashboardTilesPerformanceIssueSecuritytilesarenotshowingthedata-Relevantinput"&gt;Relevant input&lt;/a&gt;&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;&lt;a href="https://help.castsoftware.com/hc/en-us/articles/203751708-CAST-Support-Tool-CST-alias-Sherlock"&gt;CAST Support Tool (CST)&lt;/a&gt; &lt;a href="https://help.castsoftware.com/hc/en-us/articles/203751708-CAST-Support-Tool-CST-alias-Sherlock"&gt;-&lt;/a&gt; &lt;a href="https://help.castsoftware.com/hc/en-us/articles/203751708-CAST-Support-Tool-CST-alias-Sherlock"&gt;alias Sherlock&lt;/a&gt; export with the following options&lt;strong&gt;Export CAST Bases&lt;/strong&gt; with Central base, Measurement Base and &lt;strong&gt;CAST HD/AED Folder.&lt;/strong&gt;&lt;/li&gt;
&lt;li&gt;Screenshot showing the problem.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Ticket # 22153&lt;/p&gt;</description></item><item><title>Health Dashboard - Tiles - Performance Issue - Tile contains a rotate icon without displaying the value</title><link>https://doc.castsoftware.com/export-v2/tg/technical-guides/technical-guides-by-cast-aip-component/health-dashboard-hd/health-dashboard-tiles/health-dashboard-tiles-performance-issue/health-dashboard-tiles-performance-issue-tile-contains-a-rotate-icon-without-displaying-the-value/</link><pubDate>Mon, 01 Jan 0001 00:00:00 +0000</pubDate><guid>https://doc.castsoftware.com/export-v2/tg/technical-guides/technical-guides-by-cast-aip-component/health-dashboard-hd/health-dashboard-tiles/health-dashboard-tiles-performance-issue/health-dashboard-tiles-performance-issue-tile-contains-a-rotate-icon-without-displaying-the-value/</guid><description>&lt;p&gt;&lt;strong&gt;Purpose (problem description)&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;This page describes how to troubleshoot issue related to tile that does not display value on HD dashboard:&lt;/p&gt;
&lt;p&gt; &lt;img src="https://doc-data.castsoftware.com/TG/attachments/566540883/566540888.jpg" alt=""&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Observed in CAST AIP&lt;/strong&gt;&lt;/p&gt;
&lt;table&gt;
 &lt;thead&gt;
 &lt;tr&gt;
 &lt;th&gt;Release&lt;/th&gt;
 &lt;th&gt;Yes/No&lt;/th&gt;
 &lt;/tr&gt;
 &lt;/thead&gt;
 &lt;tbody&gt;
 &lt;tr&gt;
 &lt;td&gt;8.3.x&lt;/td&gt;
 &lt;td&gt;&amp;#x2705;&lt;/td&gt;
 &lt;/tr&gt;
 &lt;tr&gt;
 &lt;td&gt;8.2.x&lt;/td&gt;
 &lt;td&gt;&amp;#x2705;&lt;/td&gt;
 &lt;/tr&gt;
 &lt;tr&gt;
 &lt;td&gt;8.1.x&lt;/td&gt;
 &lt;td&gt;&amp;#x2705;&lt;/td&gt;
 &lt;/tr&gt;
 &lt;tr&gt;
 &lt;td&gt;8.0.x&lt;/td&gt;
 &lt;td&gt;&amp;#x2705;&lt;/td&gt;
 &lt;/tr&gt;
 &lt;tr&gt;
 &lt;td&gt;7.3.x&lt;/td&gt;
 &lt;td&gt;&amp;#x2705;&lt;/td&gt;
 &lt;/tr&gt;
 &lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;strong&gt;Observed on RDBMS&lt;/strong&gt;&lt;/p&gt;
&lt;table&gt;
 &lt;thead&gt;
 &lt;tr&gt;
 &lt;th&gt;RDBMS&lt;/th&gt;
 &lt;th&gt;Yes/No&lt;/th&gt;
 &lt;/tr&gt;
 &lt;/thead&gt;
 &lt;tbody&gt;
 &lt;tr&gt;
 &lt;td&gt;Oracle Server&lt;/td&gt;
 &lt;td&gt;&amp;#x274c;&lt;/td&gt;
 &lt;/tr&gt;
 &lt;tr&gt;
 &lt;td&gt;Microsoft SQL Server&lt;/td&gt;
 &lt;td&gt;&amp;#x274c;&lt;/td&gt;
 &lt;/tr&gt;
 &lt;tr&gt;
 &lt;td&gt;CSS3&lt;/td&gt;
 &lt;td&gt;&amp;#x2705;&lt;/td&gt;
 &lt;/tr&gt;
 &lt;tr&gt;
 &lt;td&gt;CSS2&lt;/td&gt;
 &lt;td&gt;&amp;#x2705;&lt;/td&gt;
 &lt;/tr&gt;
 &lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;strong&gt;Step by Step scenario&lt;/strong&gt;&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;Synchronize some applications on your HD dashboard.&lt;/li&gt;
&lt;li&gt;Connect to the HD dashboard.&lt;/li&gt;
&lt;li&gt;A tile is rotating without displaying the value.&lt;/li&gt;
&lt;/ol&gt;
&lt;p&gt;&lt;strong&gt;Action Plan&lt;/strong&gt;&lt;/p&gt;</description></item></channel></rss>