Health Dashboard - Login - Error on Documentation - V2

Health Dashboard - Login - Error - Application failed to start

Mon, 01 Jan 0001 00:00:00 +0000

Purpose (problem description)

This page will help you to investigate the error after login “Application failed to start”

Dashboard Package version

Release	Yes/No
1.x	✅
2.x	✅

Observed in RDBMS

RDBMS	Yes/No
Oracle Server	❌
Microsoft SQL Server	✅
CSS3	✅
CSS2	✅

Step by Step scenario

Deploy HD war and configure
Access HD
Observe error

Action Plan

Perform the below actions

If you observe the above mentioned error after login then please ensure war configuration is correct by following - Installation and deployment process

Health Dashboard - Login - Error - SAML - ADFS - Failed to Authenticate

Mon, 01 Jan 0001 00:00:00 +0000

Purpose (problem description)

This page helps with issues that one may face when logging into the dashboard with SAML protocol and receives the error ‘Failed to Authenticate’ like in the screenshot below which is indicating an issue with the application authenticating in ADFS:

For details on configuring SAML/ADFS in the dashboard, please see the documentation here: User authentication

Observed in CAST Version, CAST Extension Version, CAST Component Version

Release	Yes/No
CAST 8.3.3 or higher	✅
Dashboard 1.7 or higher	✅

Observed in RDBMS

Health Dashboard - Login - Error - Unexpected Error

Mon, 01 Jan 0001 00:00:00 +0000

Purpose (problem description)

This page describes how to troubleshoot, when you get the message “Unexpected Error” after trying to connect to HD.

Observed in CAST AIP

Release	Yes/No
8.3.x	✅
8.2.x	✅
8.1.x	✅
8.0.x	✅
7.3.x	✅

Observed on RDBMS

RDBMS	Yes/No
Oracle Server	✅
Microsoft SQL Server	✅
CSS3	✅
CSS2	✅

Step by Step scenario

Deploy HD WAR file
Try to connect to the HD

Action Plan

The issue can be on tomcat side, in this case the resources loaded by the HD while trying to connect to the measure schema will be missed, so the first action to do before troubleshooting this issue is to restart tomcat, then try to connect to the HD

Health Dashboard - Login - Error - LDAP - User cannot see any applications

Mon, 01 Jan 0001 00:00:00 +0000

Purpose (problem description)

This page will help you to solve issues you may face when using LDAP groups. When using LDAP groups the user cannot see any applications. But when logging as a specific LDAP user, everything works fine.

Observed in CAST Version, CAST Component Version

Release	Yes/No
CAST 8.3.3 or higher	✅
Dashboard 1.7 or higher	✅

Observed in RDBMS

RDBMS	Yes/No
Oracle Server	N/A
Microsoft SQL Server	N/A
CSS3	N/A
CSS2	N/A

Step by Step scenario