Health Dashboard - Login

Purpose

This page helps in troubleshooting issues when trying to login to HD.

Figure 1

Observed in CAST AIP

Observed on RDBMS

Action Plan

1. Select the section you are interested in.
2. If the problem you are facing does not match any case listed in this page, report your problem to CAST Technical Support and provide the below Relevant input:

For CAST Technical Support Only - Health Dashboard - Information - How to reproduce HD issues

Relevant input

• Screenshot of HD with URL showing the issue
• CAST Support Tool (CST) - alias Sherlock export with the following optionsExport CAST Bases with Measurement Base only and CAST HD/ED Folder
• Tomcat log folder located at <tomcat_install_dir>\Tomcat X.X\logs
• Restapi log located at <tomcat_install_dir>\webapps<deployed war file name>\logs
• If you are using LDAP then
  • Screenshots from the LDAP server showing the user, group, OU, and domain
    
  • Debug log file, after activating the traces as per the following page Application Analytics Dashboard - AAD - Information - How to activate the Debug trace on AAD logs

Notes/comments

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