https://doc.castsoftware.com/export-v2/tg/technical-guides/technical-guides-by-cast-aip-component/enlighten-component/enlighten-connection/Recent content in Enlighten - Connection on Documentation - V2Hugoenhttps://doc.castsoftware.com/export-v2/tg/technical-guides/technical-guides-by-cast-aip-component/enlighten-component/enlighten-connection/enlighten-connection-crash-enlighten-has-stopped-working/Mon, 01 Jan 0001 00:00:00 +0000https://doc.castsoftware.com/export-v2/tg/technical-guides/technical-guides-by-cast-aip-component/enlighten-component/enlighten-connection/enlighten-connection-crash-enlighten-has-stopped-working/<p><strong>Description</strong></p> <p>Enlighten crashes with the follow message: <strong>Enlighten has stopped working</strong></p> <p><img src="https://doc-data.castsoftware.com/TG/attachments/566537008/566537007.png" alt=""></p> <p><strong>Observed in CAST AIP</strong></p> <table> <thead> <tr> <th>Release</th> <th>Yes/No</th> </tr> </thead> <tbody> <tr> <td>8.1.x</td> <td>&#x2705;</td> </tr> <tr> <td>8.0.x</td> <td>&#x2705;</td> </tr> <tr> <td>7.3.x</td> <td>&#x2705;</td> </tr> <tr> <td>7.2.x</td> <td>&#x2705;</td> </tr> <tr> <td>7.0.x</td> <td>&#x2705;</td> </tr> </tbody> </table> <p><strong>Observed on RDBMS</strong></p> <table> <thead> <tr> <th>RDBMS</th> <th>Yes/No</th> </tr> </thead> <tbody> <tr> <td>Oracle Server</td> <td>&#x2705;</td> </tr> <tr> <td>Microsoft SQL Server</td> <td>&#x2705;</td> </tr> <tr> <td>CSS2</td> <td>&#x2705;</td> </tr> <tr> <td>CSS1</td> <td>&#x2705;</td> </tr> </tbody> </table> <p><strong>Step by Step Scenario</strong></p> <ol> <li>Package the source code</li> <li>Run the analysis</li> <li>Enlighten crashes.</li> </ol> <p><strong>Action Plan</strong></p> <ol> <li><strong>Check if</strong> Enlighten is crashing when customer is trying to access enlighten with multiple profiles.<br> This happens because the same enlighten log file is getting accessed by multiple profiles concurrently. <ol> <li> <p>Edit the CastGlobalSettings.ini file and modify the temporary directory used by CAST products by pointing to a R/W accessible folder for the three following entries. </p>https://doc.castsoftware.com/export-v2/tg/technical-guides/technical-guides-by-cast-aip-component/enlighten-component/enlighten-connection/enlighten-connection-error-cant-connect-to-server-or-cant-find-any-knowledge-base/Mon, 01 Jan 0001 00:00:00 +0000https://doc.castsoftware.com/export-v2/tg/technical-guides/technical-guides-by-cast-aip-component/enlighten-component/enlighten-connection/enlighten-connection-error-cant-connect-to-server-or-cant-find-any-knowledge-base/<p><strong>Description</strong></p> <p>This page will help you to solve problems related to connections to Enlighten. Enlighten fails to connect with the following error message:</p> <p><strong>Error: Can&rsquo;t connect to server or can&rsquo;t find any Knowledge Base</strong></p> <p><img src="https://doc-data.castsoftware.com/TG/attachments/566537013/566537012.png" alt=""></p> <p><strong>Observed in CAST AIP</strong></p> <table> <thead> <tr> <th>Release</th> <th>Yes/No</th> </tr> </thead> <tbody> <tr> <td>8.3.x</td> <td>&#x2705;</td> </tr> </tbody> </table> <p><strong>Observed on RDBMS</strong></p> <table> <thead> <tr> <th>RDBMS</th> <th>Yes/No</th> </tr> </thead> <tbody> <tr> <td>CSS</td> <td>&#x2705;</td> </tr> </tbody> </table> <p><strong>Step by Step Scenario</strong></p> <ol> <li>Open Enlighten.</li> <li>Provide the connection details (Server name, Port, Username, password).</li> <li>Try to connect and you will get an error.</li> </ol> <p><strong>Action Plan</strong></p>