CMS Snapshot Analysis - Run reference pattern - Create source set

Purpose (problem description)

This page provides the approach to troubleshoot problems you may face during the Create source set step.

Observed in CAST AIP

ReleaseYes/No
8.3.x
8.2.x
8.1.x

Observed on RDBMS

RDBMSYes/No
Oracle Server
Microsoft SQL Server
CSS3
CSS2
CSS1

Action Plan

  1. Identify what the type of issue is :
    1. Open the CAST-MS log file location
    2. Search for the statement: starting Task Create  source set for
    3. If after that line, nothing appears after a long time, it is a performance issue.
    4. If the Create source set step is failing with an error message, it is a Fatal Error.
    5. Navigate to the below pages :
  2. If the above point does not help you to solve the issue, contact CAST Technical Support with the Relevant Input in order to reproduce the issue.

Relevant Input

  1. Sherlock (CAST Support Tool (CST) - alias Sherlock). The option to select are : Export Logs, Export Configuration Files, Export CAST Bases.
  2. Screenshots of the issue

Notes/Comments

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