CMS Snapshot Analysis - Dashboard Automation - Error - cannot open xxxx

Mon, 01 Jan 0001 00:00:00 +0000

Purpose (problem description)

The “Dashboard automation” step fails with error “cannot open xxx”

Applicable in CAST Version

Release	Yes/No
8.3.x	✅
8.2.x	✅
8.1.x	✅
8.0.x	✅
7.3.x	✅
7.2.x	✅
7.0.x	✅

Observed on RDBMS

RDBMS	Yes/No
Oracle Server	✅
Microsoft SQL Server	✅
CSS3	✅
CSS2	✅

Step by Step scenario

Package the source code
Run the snapshot

Action Plan

Note that this error appear after the snapshot get completely generated in Dashboard Service (CB)
Only Dashboard automation is not performed (Automated Action Plan and PDF generation if configured on Dashboard)

CMS Snapshot Analysis - Dashboard Automation - Performance issue

Mon, 01 Jan 0001 00:00:00 +0000

Purpose (problem description)

This page will help you to troubleshoot the performance problems, you may face in Dashboard Automation step:

Observed in CAST AIP

Release	Yes/No
8.3.x	✅
8.2.x	✅
8.1.x	✅
8.0.x	✅

Observed on RDBMS

RDBMS	Yes/No
Oracle Server	✅
Microsoft SQL Server	✅
CSS3	✅
CSS2	✅

Step by Step scenario

Take snapshot

Action Plan

Perform the below actions

Observe the URL defined in the Portal section of CMS - Dashboard Service editor
Access the URL separately in browser, if you observed that it is never loading then the URL is invalid. Change the URL to a valid one, then compute the snapshot again.
If the above steps do not solve your issue contact CAST Technical Support. with the following relevant input

CMS Snapshot Analysis - Dashboard Automation on Documentation - V2

CMS Snapshot Analysis - Dashboard Automation - Error - cannot open xxxx

Step by Step scenario

CMS Snapshot Analysis - Dashboard Automation - Performance issue

Step by Step scenario