CMS Snapshot Analysis - Compute Snapshot - Fatal Error
*Purpose
This page will guide you to troubleshoot Fatal errors that occur during Compute snapshot.
*Observed in CAST AIP
| Release | Yes/No |
|---|---|
| 8.3.x | ✅ |
| 8.2.x | ✅ |
| 8.1.x | ✅ |
| 8.0.x | ✅ |
| 7.3.x | ✅ |
| 7.2.x | ✅ |
| 7.0.x | ✅ |
*Observed on RDBMS
| RDBMS | Yes/No |
|---|---|
| Oracle Server | ✅ |
| Microsoft SQL Server | ✅ |
| CSS3 | ✅ |
| CSS2 | ✅ |
| CSS1 | ✅ |
Action Plan
Proceed with the following steps
- Open CAST-MS log file and check for the same error message as shown below :
From the above screen shot we can see that the fatal error is This connection has been closed. - Select the case you are facing from the below pages
- If you do not find the information you are looking for or solution for your problem, in this page, contact CAST Technical Support with the belowRelevant Input in order to reproduce the compute snapshot issue.
Relevant Input
- Sherlock (CAST Support Tool (CST) - alias Sherlock) : Option to select are Export Logs, Export CAST bases and Export Configuration Files. Source code is not required since the application is already analyzed.
Notes/comments
Related Pages