CMS Application - Universal Importer on Documentation - V2

CMS Application - Universal Importer - Fatal Error

Mon, 01 Jan 0001 00:00:00 +0000

*Purpose

This page will help you to troubleshoot the problems you may face while running the Universal Importer tool.

Refer to Official documentation :

CAST MS help Online : CAST Management Studio - Help > Infrastructure > Editors > Application Editor> Content Enrichment tab

*Observed in CAST AIP

Release	Yes/No
8.3.x	✅

*Observed on RDBMS

RDBMS	Yes/No
CSS	✅

Action plan

Check if the error is due to a custom procedure that has been added to the CAST databases.
1. Do this by checking if the function or stored procedure which is resulting in the error exists in a standard CAST database.
  For example, if the following is the error seen in the CAST-MS log

Mon, 01 Jan 0001 00:00:00 +0000

*Purpose

This page will help you to troubleshoot problems where the links are not generated by the Universal Importer.

For more information, refer to:

Official documentation: Universal Importer - Advanced configuration
CAST MS help Online : CAST Management Studio - Help > Infrastructure > Editors > Application Editor> Content Enrichment tab

*Observed in CAST AIP

Release	Yes/No
8.3.x	✅

*Observed on RDBMS

RDBMS	Yes/No
CSS	✅

Action plan

Open the Universal Importer log file that is located in Universal Importer log path.
Check if there is any error message.
If there are error messages you must resolve them.
If there is no error, Open CAST MS.
In Content Enrichment, open the Universal Importer tool.
In the parameter tab, if the option selected is a Database :
1. Check that the queries to populate the parameter §UAX_IMPORT_INSTANCES return rows by running them in PGADMIN
  Figure 1
2. If the main queries do not return rows, it is expected to have no links generated by the Universal Importer
3. If the queries return rows, then the Universal Importer must creates links:
  1. If the links do not appear, check if there is an Updated CAST Knowledge Base tool that is executed after the Universal Importer that drop links.
  2. if there is no such tool, then it is a bug. The solution is to create a Updated CAST Knowledge Base tool with the same main query to create the links.
If the above points do not help you, contact CAST Technical Support with Relevant Input in order to reproduce the issue.

Notes/comments

Mon, 01 Jan 0001 00:00:00 +0000

*Purpose

This page will help you to troubleshoot performance issues you may face while running the Universal Importer tool.

For more information, refer to:

Official documentation: Universal Importer - Advanced configuration
CAST MS help Online : CAST Management Studio - Help > Infrastructure > Editors > Application Editor> Content Enrichment tab

*Observed in CAST AIP

Release	Yes/No
8.3.x	✅

*Observed on RDBMS

RDBMS	Yes/No
CSS	✅

Action plan

If you are using the Universal Importer with the option Import from set to Database:
Figure 1
1. Check if the performance issue is linked with the queries that have been implemented to populate the tables UAX_IMPORT_INSTANCES and UAX_IMPORT_PROPERTIES.
2. Execute these queries in your SGBD tools (PGADMIN for CSS / Postgresql, Toad-Aquastudio for Oracle, SQL Server Studio for SQL Server).
3. If there is performance issues during the SQL Execution, you must improve these queries.
If the above steps do not explain the performance issue, then it could be due to SQL statement that are run during the Universal Importer Process.
1. Stop the Run Universal Importer.
2. Activate SQL traces at Database Server level :
  1. For CSS, see the page: RDBMS Information - PostgreSQL - How to log Postgres SQL queries
3. Run the Universal Importer.
4. After a long time (1 hour or more), send the Universal Importer log file that is Universal Importer log along with the CAST Storage Service log file that is in Getting the CSS Log File to CAST Technical Support to identify the longest querie
5. If you cannot add SQL Traces on your Database Server (because you cannot stop the Cast Storage Service), you can add the SQL traces on the Universal Importer log file :
  1. Open the CAST-MS log file that is in CAST Management Studio (CMS) log file