CAST Management Studio - Launching CAST MS - Fatal Error on Documentation - V2

CAST Management Studio - Launching CAST MS - Fatal Error - Can not set com castsoftware pmc DatabaseServer field to com castsoftware pmc LocalDatabase

Mon, 01 Jan 0001 00:00:00 +0000

Problem Description

Following error encountered while opening the CMS

Internal error occurred.
The application is closing. Call CAST support now providing the log file at C:\Documents and Settings\SGP\Local Settings\Temp\CAST\CAST\7.0\CAST-MS107.log.txt

internalException :
Can not set com.castsoftware.pmc.DatabaseServer field com.castsoftware.pmc.Database.databaseServer to com.castsoftware.pmc.LocalDatabase

Applicable in CAST Version

Release	Yes/No
8.3.x	✅

Action Plan

This error may have been encountered when the CMS is corrupted.

You can check this by

Running below two queries on the MNGT

CAST Management Studio - Launching CAST MS - Fatal Error - Failed to create log root folder

Mon, 01 Jan 0001 00:00:00 +0000

Description

This page provides the solution for the following error, encountered while opening CMS.

Internal error occurred.
The application is closing. Call CAST support now providing the log file at C:\ProgramData\CAST\CAST\Logs\CAST-MS-20181105-165044.log.txt

internal Exception :
Failed to create log root folder I:\Implementation\Logs

The error can be seen in the below screenshot.

Applicable in CAST Version

Release	Yes/No
8.3.x	✅
8.2.x	❌

Observed on RDBMS

RDBMS	Yes/No
Oracle Server	✅
Microsoft SQL Server	✅
CSS2	✅

Step by Step Scenario

CAST Management Studio - Launching CAST MS - Fatal Error - Incorrect data consistency between databases

Mon, 01 Jan 0001 00:00:00 +0000

Description

When opening up a connection profile to CAST- MS, the following error is encountered “Incorrect data consistency between databases”

Please see the screenshot below:

Error message in the CAST-MS Log -

ERR: 2020-05-27 16:21:05: cast.pmc.startup.wrongconsistencydata

ERR: 2020-05-27 16:21:05: Incorrect data consistency between databases. Check CAST-MS log file for more details. CAST-MS could not be launched.

com.castsoftware.java.ExternalException:Incorrect data consistency between databases. Check CAST-MS log file for more details. CAST-MS could not be launched.

CAST Management Studio - Launching CAST MS - Fatal Error - Internal error occurred The application is closing

Mon, 01 Jan 0001 00:00:00 +0000

Purpose (problem description)

While opening CAST- MS, it fails with the error “Internal error occurred. The application is closing. Call CAST support now providing the log file at C:\Users\XXXX\AppData\Local\Temp\CAST\CAST\7.3\CAST-MS.log.txt”.

Observed in CAST AIP

Release	Yes/No
8.3.x	✅

Observed on RDBMS

RDBMS	Yes/No
CSS	✅

Step by Step scenario

Open CAST MS
Select any Management database.
It fails.

If the error message is as below navigate to Point 6

CAST Management Studio - Launching CAST MS - Fatal Error - Internal error occurred - The application is closing - The delivery folder is already set

Mon, 01 Jan 0001 00:00:00 +0000

Description

Following error is encountered while updating License of CAST MS using CLI CAST-MS-CLI.exe

Internal error occurred.
The application is closing. Call CAST support now providing the log file at C:\Users\XXXX\AppData\Local\Temp\2\CAST\CAST\7.3\CAST-MS1.log.txt
com.castsoftware.java.MessageRuntimeException:Internal error occurred.

The application is closing. Call CAST support now providing the log file at C:\Users\125565\AppData\Local\Temp\2\CAST\CAST\7.3\CAST-MS1.log.txt
com.castsoftware.java.IOMonitor.fail(IOMonitor.java:252)
com.castsoftware.java.IOMonitor.throwGeneralError(IOMonitor.java:194)
com.castsoftware.mda.run.ConfiguredApplication$2.call(ConfiguredApplication.java:251)
com.castsoftware.mda.run.ConfiguredApplication$2.call(ConfiguredApplication.java:1)
com.castsoftware.util.logger.Logging.execute(Logging.java:491)
com.castsoftware.util.logger.Logging.runInNewContext(Logging.java:383)
com.castsoftware.mda.run.ConfiguredApplication.run(ConfiguredApplication.java:227)
…
The delivery folder is already set.
com.castsoftware.mda.validations.ValidationException:The delivery folder is already set.
com.castsoftware.mda.validations.ValidationQuery.(ValidationQuery.java:44)
com.castsoftware.mda.validations.ValidationQuery.(ValidationQuery.java:55)
com.castsoftware.mda.transactions.SectionAction.runInternal(SectionAction.java:37)
com.castsoftware.mda.transactions.Section.runInTransaction(Section.java:192)
com.castsoftware.mda.transactions.Section.run(Section.java:137)
…
Return value: 1000

CAST Management Studio - Launching CAST MS - Fatal Error - Invalid CAST- MS schema

Mon, 01 Jan 0001 00:00:00 +0000

Description

When opening up a connection profile to CAST- MS, the following error is encountered “Invalid CAST-MS schema”

Please see the screenshot below:

Figure 1

Observed in CAST AIP

Release	Yes/No
8.3.x	✅
8.2.x	✅
8.1.x	✅
8.0.x	✅
7.3.x	✅

Observed on RDBMS

RDBMS	Yes/No
Oracle Server	✅
Microsoft SQL Server	✅
CSS2	✅

Step by Step Scenario

Below is the step-by-step scenario leading to the problem:

Create connection profile
Select connection profile to start CAST-MS

Impact of the Problem

CAST Management Studio - Launching CAST MS - Fatal Error - java io FileNotFoundException cast-msconnectionProfiles pmx Access is denied

Mon, 01 Jan 0001 00:00:00 +0000

Problem Description

Following error is displayed when logging into CAST Management studio db connection:

Child task on exception
XML Generation failed
java.io.FileNotFoundException C:...cast-ms.connectionProfiles.pmx (Access is denied)

Applicable in CAST Version

Release	Yes/No
8.3.x	✅

Action Plan

This issue occurs when CAST Management studio fails to save the databases connection profile into the file :
C:\Documents and Settings\xxxxx\Application Data\CAST\CAST\7.0\cast-ms.connectionProfiles.pmx

Ensure that this file exists and is accessible (read and write) : try to edit it manually.
Check if there is not more than one process of CAST management studio running and trying to access this file in the same time.

Notes / Comments

CAST Management Studio - Launching CAST MS - Fatal Error - ERROR column inplace does not exist

Mon, 01 Jan 0001 00:00:00 +0000

Description

When opening up a connection profile to CAST- MS, the following error is encountered “ERROR: column “inplace” does not exist”

Please see the screenshot below:

Observed in CAST AIP

Release	Yes/No
8.3.x	✅

Observed on RDBMS

RDBMS	Yes/No
Oracle Server	✅
Microsoft SQL Server	✅
CSS2	✅

Step by Step Scenario

Below is the step-by-step scenario leading to the problem:

Upgrade from a version less than 8.3.30 to a higher version.
Open CAST-MS

Impact of the Problem