CAST Management Studio - Launching CAST MS - Fatal Error - Internal error occurred The application is closing

Purpose (problem description)

While opening CAST- MS, it fails with the error “Internal error occurred. The application is closing. Call CAST support now providing the log file at C:\Users\XXXX\AppData\Local\Temp\CAST\CAST\7.3\CAST-MS.log.txt”.

Observed in CAST AIP

Release	Yes/No
8.3.x	✅

Observed on RDBMS

RDBMS	Yes/No
CSS	✅

Step by Step scenario

Open CAST MS
Select any Management database.
It fails.

If the error message is as below navigate to Point 6

Action Plan

Open the CAST-MS log file
Search for the error message The application is closing. Call CAST support now providing the log file.
In the stack trace, check if the following message appears : java.lang.NullPointerException:null like below

ERR: 2015-04-10 10:37:21: Internal error occurred. The application is closing. Call CAST support now providing the log file at C:\Users\xxxxxx\AppData\Local\Temp\2\CAST\CAST\7.3\CAST-MS.log.txt com.castsoftware.java.MessageRuntimeException:Internal error occurred. The application is closing. Call CAST support now providing the log file at C:\Users\xxxxxxx\AppData\Local\Temp\2\CAST\CAST\7.3\CAST-MS.log.txt com.castsoftware.java.IOMonitor.fail(IOMonitor.java:252) com.castsoftware.java.IOMonitor.throwGeneralError(IOMonitor.java:194) com.castsoftware.mda.run.ConfiguredApplication$2.call(ConfiguredApplication.java:251) … java.lang.NullPointerException java.lang.NullPointerException:null com.castsoftware.amt.metamodel.impl.MetaModelSqlBuilder.build(MetaModelSqlBuilder.java:189) com.castsoftware.amt.metamodel.MetaModelManager.readMetaModel(MetaModelManager.java:99) com.castsoftware.amt.metamodel.AMTModelManager.init(AMTModelManager.java:118) com.castsoftware.pmc.run.PMCConfiguredApplication.onTreatment(PMCConfiguredApplication.java:332)


   1. If the following message appears just below the java.lang.NullPointerException:null: **com.castsoftware.amt.metamodel.impl.MetaModelSqlBuilder.** the issue is due to inconsistencies in the metamodel.
   2. Visit the page [CMS Assessment model - AMT Inconsistency - Information - Fix duplicate categories or types or properties - CAST Internal](https://doc-legacy.castsoftware.com/display/TKF/CMS+Assessment+model+-+AMT+Inconsistency+-+Information+-+Fix+duplicate+categories+or+types+or+properties+-+CAST+Internal) and follow the instruction to clean metamodel.
   3. Connect to CAST-MS again.
4. In the stack traces, if the following message appears : **java.lang.RuntimeException:internalException** like below :

   ```xml
The application is closing. Call CAST support now providing the log file at C:\Users\xxxxx\AppData\Local\Temp\2\CAST\CAST\8.1\CAST-MS6.log.txt 
com.castsoftware.java.MessageRuntimeException:Internal error occurred. 
The application is closing. Call CAST support now providing the log file at C:\Users\xxxxx\AppData\Local\Temp\2\CAST\CAST\8.1\CAST-MS6.log.txt 
com.castsoftware.java.IOMonitor.fail(IOMonitor.java:252) 
com.castsoftware.java.IOMonitor.throwGeneralError(IOMonitor.java:194) 
... 
internalException 
java.lang.RuntimeException:internalException 
com.castsoftware.java.Monitor.failInternal(Monitor.java:27) 
com.castsoftware.mda.impl.MemoryField.setPhysicalValue(MemoryField.java:942) 
com.castsoftware.mda.impl.MemoryField.setValue(MemoryField.java:864) 
com.castsoftware.mda.dbrefactor.FullEntityLoader.loadEntityField(FullEntityLoader.java:277) 
com.castsoftware.mda.dbrefactor.FullEntityLoader.load(FullEntityLoader.java:370)

If the 2 following messages appear just below the java.lang.RuntimeException:internalException :

com.castsoftware.java.Monitor.failInternal(Monitor.java:27) com.castsoftware.mda.impl.MemoryField.setPhysicalValue(MemoryField.java:942)

   2. On the Management Database create the function MAINT\_UpdateApplicationID as shown below :

      ```sql
CREATE OR REPLACE FUNCTION MAINT_UpdateApplicationID(I_ApplicationID int)
RETURNS int AS 
$body$
declare 
	L_ApplicationID int;
	L_STMT varchar(100);
	L_STMT_SET varchar(200);
    L_TableName varchar(128);

begin
    L_ApplicationID := I_ApplicationID;
  
	select CMS_GET_CURRENT_OBJECT_ID (L_ApplicationID, 1) into L_ApplicationID;

	update  CMS_PORTF_Application
	set Object_ID = L_ApplicationID
	where Object_ID = I_ApplicationID;

	update  CMS_DynamicFields
	set Object_ID = L_ApplicationID
	where Object_ID = I_ApplicationID;

	update CMS_SystemCollections  
	set Object_ID = L_ApplicationID
	where Object_ID = I_ApplicationID;

	update CMS_ObjectLinks  
	set Caller_ID = L_ApplicationID
	where Caller_ID = I_ApplicationID; 
	
	update CMS_ObjectLinks  
	set Callee_ID = L_ApplicationID
	where Callee_ID = I_ApplicationID; 

	L_STMT_SET := ' set Application_ID = ' || L_ApplicationID ;
	L_STMT_SET := L_STMT_SET || ' where Application_ID = ' || I_ApplicationID;
	
   <<ProcessUpdateColumnApplicationID>>
	Declare ProcessUpdate Cursor For 
		  select table_name
			from information_schema.columns 
		   where column_name = 'application_id'
		     and is_updatable = 'YES'
			 and table_schema = current_schema
			order by table_name
		  For Read Only;
	begin
		Open ProcessUpdate;
		Fetch ProcessUpdate Into L_TableName;
		While (L_TableName is not null) loop
		  L_STMT := 'update '|| L_TableName  ; 
		  L_STMT := L_STMT || L_STMT_SET ;
		  
		  execute L_STMT;
		  
		  Fetch ProcessUpdate Into L_TableName;
		end loop;

		close ProcessUpdate;
	end	ProcessUpdateColumnApplicationID;
	 
	

	
    return L_ApplicationID ;   
end;
$body$ 
LANGUAGE 'plpgsql'

Run the below query to get the object ids of the application :

SELECT object_id, object_name FROM cms_portf_application


      ![](https://doc-data.castsoftware.com/TG/attachments/566531412/566531413.png)
   4. Run the following function for object id of each application.

      ```sql
select MAINT_UpdateApplicationID(<Object_ID>);

Open CAST Management Studio again.
The error can occur because of many programs(processes) running on the System. So CAST - MS cannot open the window. The issue can be resolved by following the below steps:
1. Close all the programs/Stop all the processes running on the system.
2. Restart the system
3. Open CAST - MS
The log will show messages like below -

Using arguments:
WRN: 2021-05-18 15:41:54: Duplicate translation for id cast.commandLine.executionFinished
WRN: 2021-05-18 15:41:54: Duplicate translation for id CONNECTION_MANAGER_DB_TYPE_ERROR
INF: 2021-05-18 15:41:54: Loading ini file: C:\Program Files\CAST\8.3\CastGlobalSettings.ini
ERR: 2021-05-18 15:41:56: Internal error occurred.
The application is closing. Call CAST support now providing the log file at C:\ProgramData\CAST\CAST\Logs\CAST-MS-20210518-154151.log.txt
com.castsoftware.java.MessageRuntimeException:Internal error occurred.
The application is closing. Call CAST support now providing the log file at C:\ProgramData\CAST\CAST\Logs\CAST-MS-20210518-154151.log.txt
com.castsoftware.java.IOMonitor.fail(IOMonitor.java:252)
com.castsoftware.java.IOMonitor.throwGeneralError(IOMonitor.java:194)
com.castsoftware.mda.run.ConfiguredApplication$2.call(ConfiguredApplication.java:257)
com.castsoftware.mda.run.ConfiguredApplication$2.call(ConfiguredApplication.java:234)
com.castsoftware.util.logger.Logging.execute(Logging.java:527)
com.castsoftware.util.logger.Logging.runInNewContext(Logging.java:415)
com.castsoftware.mda.run.ConfiguredApplication.run(ConfiguredApplication.java:233)
com.castsoftware.pmc.workbench.Application.start(Application.java:47)
org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:369)
org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
java.lang.reflect.Method.invoke(Method.java:498)
org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:619)
org.eclipse.equinox.launcher.Main.basicRun(Main.java:574)
org.eclipse.equinox.launcher.Main.run(Main.java:1407)
com.castsoftware.mda.ui.rcp.launchers.AbstractLauncher.launch(AbstractLauncher.java:78)
com.castsoftware.pmc.UI$1.call(UI.java:47)
com.castsoftware.pmc.UI$1.call(UI.java:35)
com.castsoftware.util.logger.Logging.execute(Logging.java:527)
com.castsoftware.util.logger.Logging.runInNewContext(Logging.java:415)
com.castsoftware.pmc.UI.main(UI.java:34)
EntityType "connectionProfilePostgres" not found
com.castsoftware.java.MessageRuntimeException:EntityType "connectionProfilePostgres" not found
com.castsoftware.mda.MDAMonitor.throwRuntimeException(MDAMonitor.java:154)
com.castsoftware.mda.MDAMonitor.throwEntityTypeNotFound(MDAMonitor.java:105)
com.castsoftware.mda.transfer.LotLoader.getEntityType(LotLoader.java:474)
com.castsoftware.mda.transfer.LotLoader.loadMultipleValue(LotLoader.java:364)
com.castsoftware.mda.transfer.LotLoader$1ValueLoader.hasNext(LotLoader.java:215)
com.castsoftware.mda.impl.MemoryField.mergeValues(MemoryField.java:1009)
com.castsoftware.mda.impl.EntityAccessor.mergeEntities(EntityAccessor.java:234)
com.castsoftware.mda.Entity.mergeEntities(Entity.java:205)
com.castsoftware.mda.transfer.LotLoader.loadFields(LotLoader.java:251)
com.castsoftware.mda.transfer.LotLoader.loadEntityValues(LotLoader.java:179)
com.castsoftware.mda.transfer.LotLoader.loadSingleton(LotLoader.java:123)
com.castsoftware.mda.transfer.LotLoader.loadSingleton(LotLoader.java:101)
com.castsoftware.mda.transfer.LotLoader.loadLot(LotLoader.java:69)
com.castsoftware.mda.transfer.FileLoader.load(FileLoader.java:528)
com.castsoftware.mda.transfer.FileLoader.loadDocument(FileLoader.java:389)
com.castsoftware.mda.transfer.FileLoader.tryLoadDocument(FileLoader.java:329)
com.castsoftware.mda.transfer.FileLoader.load(FileLoader.java:315)
com.castsoftware.mda.transfer.FileLoader.run(FileLoader.java:288)
com.castsoftware.pmc.base.connectionprofiles.Persistence.load(Persistence.java:170)
com.castsoftware.pmc.ui.connection.PmcConnectionUIHelper.checkAndSelectConnection(PmcConnectionUIHelper.java:93)
com.castsoftware.pmc.workbench.Application$WorkbenchPMCConfiguredApplication.buildConnection(Application.java:115)
com.castsoftware.pmc.run.PMCConfiguredApplication.onTreatment(PMCConfiguredApplication.java:422)
com.castsoftware.pmc.workbench.Application$WorkbenchPMCConfiguredApplication.onTreatment(Application.java:121)
com.castsoftware.mda.run.ConfiguredApplication$2.call(ConfiguredApplication.java:244)
com.castsoftware.mda.run.ConfiguredApplication$2.call(ConfiguredApplication.java:234)
com.castsoftware.util.logger.Logging.execute(Logging.java:527)
com.castsoftware.util.logger.Logging.runInNewContext(Logging.java:415)
com.castsoftware.mda.run.ConfiguredApplication.run(ConfiguredApplication.java:233)
com.castsoftware.pmc.workbench.Application.start(Application.java:47)
org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:369)
org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
java.lang.reflect.Method.invoke(Method.java:498)
org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:619)
org.eclipse.equinox.launcher.Main.basicRun(Main.java:574)
org.eclipse.equinox.launcher.Main.run(Main.java:1407)
com.castsoftware.mda.ui.rcp.launchers.AbstractLauncher.launch(AbstractLauncher.java:78)
com.castsoftware.pmc.UI$1.call(UI.java:47)
com.castsoftware.pmc.UI$1.call(UI.java:35)
com.castsoftware.util.logger.Logging.execute(Logging.java:527)
com.castsoftware.util.logger.Logging.runInNewContext(Logging.java:415)
com.castsoftware.pmc.UI.main(UI.java:34)

The issue is coming up because your current CAST Installation is corrupt.

To solve the issue, you need to re-install CAST AIP.

7. If the above points do not help you to solve the issue contact CAST Technical Support with the following relevant input.

Related Pages

Webcall : 30004

Ticket : 9935

Ticket: 29612