CAST Imaging System - Installation and update process - Fatal Error - ImagingSystemSetup.exe is not running
Purpose (problem description)
This page helps you to resolve the issue during installation of Imaging setup.
Observed in CAST Version
| Release | Yes/No |
|---|---|
| 8.3 | ✅ |
Observed in RDBMS
| RDBMS | Yes/No |
|---|---|
| CSS | ✅ |
Observed in Imaging version
| Imaging version | Yes/No |
|---|---|
| 2.x | ✅ |
Step by Step scenario
- Try to run ImagingSystemSetup.exe
- Observed the error
Action Plan
If you are getting the above error while running ImagingSystemSetup.exe then please note the below points:
- Note that Imaging System can only be installed on Windows (directly or via Docker) or Linux (via Docker).
- Please see the following for the current software pre-requisites: Software requirements for CAST Imaging for detailed information.
- If the above steps do not solve your issue contact CAST Technical Support. with the following Relevant input
Relevant input
- CAST Support Tool (CST) - alias Sherlock export with the following options Export CAST Bases with Knowledge Base
- screenshot of the error
Notes/comments
Ticket # 17284
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