CAST Imaging System - GUI - Unable to change roles and users

Purpose (problem description)

If you are unable to change users and roles in imaging this page will guide you to resolve the same.

Observed in Imaging version

Observed in RDBMS

Step by Step scenario

1. Try to update users and roles
2. Observe it is not reflecting in Imaging

Action Plan

If you are unable to get the users and roles updated in Imaging then please perform the below actions :

1. Issue could be due to the login cache. So to invalidate this change the invalidation timing to 30 sec in the application.properties file.
2. Restart the imaging service
3. If the above steps do not solve your issue contact CAST Technical Support. with the following Relevant input

Relevant input

• CAST Support Tool (CST) - alias Sherlock export with the following options Export CAST Bases with  Knowledge Base
• Steps followed

Notes/comments

Ticket # 31071

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