CAST Imaging System - Database - Neo4j - Error - Failed to apply transaction

Purpose

When starting imaging the applications are not loading. The following Error  is seen in the neo4j debug.log file : “org.neo4j.internal.kernel.api.exceptions.TransactionApplyKernelException: Failed to apply transaction: Transaction #594571 at log position”

Because of this error, database recovery was failing and going to  offline state.

Imaging Version

ReleaseYes/No
2.x

Details

  1. Define the following parameter in neo4j.conf file.

unsupported.dbms.tx_log.fail_on_corrupted_log_files=false

2. Restart the neo4j service after adding this parameter
3. If you do not find the information you are looking for or solution for your problem, please contact [CAST Technical Support](https://help.castsoftware.com/hc/en-us/articles/204189137-How-to-contact-CAST-Technical-Support)

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