CAST Imaging System - Configuration process - Import the application - Fatal error - Failed to get Status

Mon, 01 Jan 0001 00:00:00 +0000

Purpose (problem description)

This page helps you to resolve the import issue with Imaging system.

Observed in CAST Version

Release	Yes/No
8.3	✅

Observed in RDBMS

RDBMS	Yes/No
CSS	✅

Observed in Imaging Version

Imaging version	Yes/No
2.x	✅

Step by Step scenario

Try to run the import feature in Imaging
Observe the error

Action Plan

If the import fails in Imaging with above error then please note the below points:

CAST Imaging System - Configuration process - Import the application - Fatal error - forbidden out of memory

Mon, 01 Jan 0001 00:00:00 +0000

Purpose (problem description)

If while doing an import to imaging, the import fails like in the below screenshot with a Forbidden message:

And when looking at the ETL logs you see the following in a log (see the following page on a description of the Imaging logs and location- User Guide - Logging):

[2019-08-19 23:43:57] WARN run: unable getting transactionObjects cypher summary for CPT_-_CoPilot error=database returned error [Neo.TransientError.General.OutOfMemoryError]: There is not enough memory to perform the current task. Please try increasing ‘dbms.memory.heap.max_size’ in the neo4j configuration (normally in ‘conf/neo4j.conf’ or, if you you are using Neo4j Desktop, found through the user interface) or if you are running an embedded installation increase the heap by using ‘-Xmx’ command line flag, and then restart the database.

CAST Imaging System - Configuration process - Import the application - Fatal error on Documentation - V2

CAST Imaging System - Configuration process - Import the application - Fatal error - Failed to get Status

CAST Imaging System - Configuration process - Import the application - Fatal error - forbidden out of memory