CAST Imaging System - Configuration process - Export the application - Fatal error

Mon, 01 Jan 0001 00:00:00 +0000

Purpose (problem description)

If the export fails while performing an export then this page can help in troubleshooting the issue.

Observed in CAST Version

Release	Yes/No
8.3	✅

Applicable Platform

Imaging version	Yes/No
2.x	✅

Step by Step scenario

Perform Imaging export

Action Plan

Perform the below actions

If you are using PeopleSoft, Siebel or Informatica then this is not supported - Known issues
We need to check If the issue is not due to Automation tool or PowerShell script, for that use the Traditional two step approach Two step export and import process. If this approach works fine, then this will be the Workaround to unblock the situation, After that contact CAST Technical Support with the following Relevant Input
If the issue is not due to Automation tool or PowerShell script then we need to examine the log file to understand the issue:
1. If you encounter an SQL error such as “missing relation” “missing view”, “missing table” then you need to perform a component reinstall on the knowledge schema - SRV - Component Reinstall If the issue still persists after reinstalling the knowledge schema then follow the page Server Manager - Component Re-install
2. If you encounter other form of SQL error, then perform the extraction in debug mode - CAST Imaging System - Information - Export application in debug mode then contact CAST Technical Support. with the following Relevant Input
3. If you encounter errors indicating that the issue is related to memory, for example “out of memory” then the issue may be due to not having enough disk space available on the system. Make sure that there is enough disk space available for the Imaging export. You may need to monitor the disk space with a performance monitoring tool such as perfmon and/or check out the disk space before the failure (see Microsoft documentation for perfmon here)
If the problem you are facing does not match any case listed in this page, report your problem to CAST Technical Support and provide the following Relevant Input

CAST Imaging System - Configuration process - Export the application - Performance issue

Mon, 01 Jan 0001 00:00:00 +0000

Purpose

This page will help you to troubleshoot the performance problems, you may face while exporting an application

For more information, refer to: Export and import the Application data

CAST AIP Versions

AIP Version	Yes/No
8.3.x	✅

Applicable Platform or

Imaging version	Yes/No
2.x	✅

Observed on RDBMS

RDBMS	Yes/No
CSS	✅

Action Plan

Check if the server is configured according to CAST recommendation, for this perform the following
1. Run the following query on a Postgres session :

CAST Imaging System - Configuration process - Export the application on Documentation - V2

CAST Imaging System - Configuration process - Export the application - Fatal error

Step by Step scenario

CAST Imaging System - Configuration process - Export the application - Performance issue