CAST Engineering Dashboard - Views - Empty or blank view - FRAME_PORTAL_HOME_PAGE

Purpose (problem description)

This page helps you to troubleshoot issues where you get an empty blank view after logging in on FRAME_PORTAL_HOME_PAGE view

Applicable in CAST Version

ReleaseYes/No
8.3.x✅

Observed on RDBMS

RDBMSYes/No
CSS✅

Step by Step scenario

  1. Launch Dashboard
  2. Login successfully
  3. Home page is blank or empty with nothing

Action Plan

Perform the below actions -

  1. Check if the Technical Quality Index metrics has been computed using the below steps -

    1. Using the Quick Access page, identify the objects names and technologies used in the last snapshot’s portfolio tree. For instance, in the below screenshot, we can see:
      2 used technologies: ASP and Oracle server
      1 Corporate : Sample_corpprate
      1 system: Sample_System
      1 application: Sample_Application
      2 modules: Module1 and Module2
      There are 7 objects used for the snapshot definition

    2. Run the query on the Central Database

SET SEARCH_PATH = <CNETRAL_DATABASE> ; SELECT C.OBJECT_TYPE_DESCRIPTION, R.OBJECT_NAME, T.OBJECT_ID, R.OBJECT_TYPE_ID, T.METRIC_VALUE_INDEX, T.METRIC_NUM_VALUE, FROM DSS_OBJECT_TYPES C, DSS_METRIC_RESULTS T, DSS_OBJECTS R WHERE T.OBJECT_ID=R.OBJECT_ID AND C.OBJECT_TYPE_ID=R.OBJECT_TYPE_ID AND T.METRIC_ID=60017 AND T.SNAPSHOT_ID=x


      Results -  
      In this case the TQI has been computed for all the 7 linked objects and technologies -

      | **OBJECT\_TYPE\_** **DESCRIPTION** | **OBJECT\_NAME** | **OBJECT\_ID** | **OBJECT\_** **TYPE\_ID** | **METRIC\_VALUE** **\_INDEX** | **METRIC\_** **NUM\_VALUE** |
      | --- | --- | --- | --- | --- | --- |
      | Corporate | Sample\_corpprate | 1 | -100 | -3 | 1 |
      | Corporate | Sample\_corpprate | 1 | -100 | -1 | 0 |
      | Corporate | Sample\_corpprate | 1 | -100 | -2 | 0 |
      | Corporate | Sample\_corpprate | 1 | -100 | -4 | 0 |
      | Corporate | Sample\_corpprate | 1 | -100 | 0 | 3.02448585 |
      | system | Sample\_system | 2 | -101 | -3 | 1 |
      | system | Sample\_system | 2 | -101 | -1 | 0 |
      | system | Sample\_system | 2 | -101 | -2 | 0 |
      | system | Sample\_system | 2 | -101 | -4 | 0 |
      | system | Sample\_system | 2 | -101 | 0 | 3.02448585 |
      | Application | Sample\_application | 3 | -102 | -2 | 3 |
      | Application | Sample\_application | 3 | -102 | -3 | 2 |
      | Application | Sample\_application | 3 | -102 | -1 | 0 |
      | Application | Sample\_application | 3 | -102 | -4 | 0 |
      | Application | Sample\_application | 3 | -102 | 0 | 3.02448585 |
      | Module | Module1 | 4 | 20000 | 0 | 2.78567168 |
      | Module | Module1 | 4 | 20000 | -2 | 1 |
      | Module | Module1 | 4 | 20000 | -1 | 0 |
      | Module | Module1 | 4 | 20000 | -3 | 0 |
      | Module | Module1 | 4 | 20000 | -4 | 0 |
      | Module | Module2 | 5 | 20000 | 0 | 2.96044896 |
      | Module | Module2 | 5 | 20000 | -2 | 1 |
      | Module | Module2 | 5 | 20000 | -1 | 0 |
      | Module | Module2 | 5 | 20000 | -3 | 0 |
      | Module | Module2 | 5 | 20000 | -4 | 0 |
      | Technologic ASP | ASP | 37467 | -1 | -2 | 1 |
      | Technologic ASP | ASP | 37467 | -1 | -1 | 0 |
      | Technologic ASP | ASP | 37467 | -1 | -3 | 0 |
      | Technologic ASP | ASP | 37467 | -1 | -4 | 0 |
      | Technologic ASP | ASP | 37467 | -1 | 0 | 2.78567168 |
      | Technologic Oracle Server object | Oracle Server | 37468 | -1 | -3 | 1 |
      | Technologic Oracle Server object | Oracle Server | 37468 | -1 | -1 | 0 |
      | Technologic Oracle Server object | Oracle Server | 37468 | -1 | -2 | 0 |
      | Technologic Oracle Server object | Oracle Server | 37468 | -1 | -4 | 0 |
      | Technologic Oracle Server object | Oracle Server | 37468 | -1 | 0 | 3.22452099 |

      Instead of the above values if you have the below results then it means that the TQI is not computed -

      - Metric\_NUM\_VALUE are all equal to zero
      - 0 row: not any value computed
      - One or more Metric\_NUM\_VALUE not computed for one Metric\_VALUE\_INDEX for one or for all identified object
   3. If the TQI has not been computed you need to delete the existing snapshot and re-do the snapshot
   4. If the TQI has been computed in the CB yet the CED does is blank then this is a bug in the product , please contact [CAST Technical Support](https://help.castsoftware.com/hc/en-us/requests/new). with the following [Relevant input](#CASTEngineeringDashboardViewsEmptyorblankviewFRAME_PORTAL_HOME_PAGE-Relevantinput)

#### Relevant input

- [CAST Support Tool (CST)](https://help.castsoftware.com/hc/en-us/articles/203751708-CAST-Support-Tool-CST-alias-Sherlock) [-](https://help.castsoftware.com/hc/en-us/articles/203751708-CAST-Support-Tool-CST-alias-Sherlock) [alias Sherlock](https://help.castsoftware.com/hc/en-us/articles/203751708-CAST-Support-Tool-CST-alias-Sherlock) export with the following options **CAST Bases Checker,** **Export Logs,** **Export Configuration files,** **Export Computer Environment,****Export CAST Bases** with Management Base, Knowledge Base, Central base
- Complete screenshot of the dashboard showing your problem